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Question

Figma ran into a problem

  • September 11, 2024
  • 3 replies
  • 16 views

Kseniya_Royako

Project does not open in Figma. Yesterday’s problem persists. Only on desktop. I reinstalled the application

This topic has been closed for replies.

3 replies

y_toku
Figmate
  • Community Support
  • 2545 replies
  • September 11, 2024

Hi there,

It doesn’t seem like we’re receiving similar reports from other users, and the bug was resolved yesterday. Also, you should be able to see all files updated in the browser. Could you try clearing the cache? This is a common solution for performance or technical issues that you’re only experiencing on the desktop app. Just make sure you don’t have any unsaved files before doing this.

If the issue still persists, could you submit a bug report detailing the steps that led to this issue? You can do so by following the link: https://help.figma.com/hc/en-us/articles/360041468234-Submit-a-bug-report

Thanks for your patience.
Toku


Kseniya_Royako

Hello y_toku. Your solution really helped! This is cool! There is one less sad designer in the world, thank you for your help!


y_toku
Figmate
  • Community Support
  • 2545 replies
  • September 11, 2024

Glad to know it worked! Happy designing!


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