Hey @rwb_marns , thanks for flagging this. As you received the notification ‘Figma ran into a problem’. As a first troubleshooting, can you please try clearing your cache in your browser and desktop app, and try accessing Figma again?
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma" - Try opening the desktop app again
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
- Close the Figma desktop app
- Open the Start menu, and paste in this, followed by enter:
%APPDATA%\Figma - In the window that opens, delete the
DesktopandDesktopProfilefolders if they exist - Launch the desktop app again
If this doesn’t help, please reach out directly to the support team so they can take a look at your issue by filling this form: here
Please use your Figma account email and share your console log (you can follow the steps in this article here) so they can take a closer look.
For others (@letscreate @alok.asthana ), please also try to clear out the cache to see if that helps. If not, I’d also recommend you to reach out directly to the support team here for further investigation.
(If your issue happens in a specific file, please also share to the support team (in the form) a link to the file, and add support-share@figma.com as an Editor and a quick screenshot/ video recording, so they can take a closer look. Thank you!)