Figma doesn't load on paid plan

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1

It happened today. No matter what I do Figma won’t load. The loading bar is stuck near the end.

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2

Hi there,

Thanks for flagging. Could you try out a basic trouble shooting: https://help.figma.com/hc/en-us/articles/360040523973-Technical-troubleshooting-tips?

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting.

If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

Before clearing cache, please make sure you have no unsaved tasks!

If it doesn’t help, Could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new

Thanks,
Toku