It doesn’t matter what font it is, if it is not a font that comes by default in Windows 11 it gives me the same problem. I try to use a new font or one with weight variants, install it, restart Figma and it recognizes it. But when I restart the PC it stops recognizing it and asks me to install it AGAIN.
This only happens to me with Figma, the rest of the programs do not have this problem, I have tried reinstalling the app, completely deleting its data from the PC (registry) and reinstalling it, updating the PC, but nothing works.
All I have to do is reinstall the same font each time to keep working. I have seen people with similar problems, but the moderators usually close the forum with the typical phrase of “read our (unproductive) guide to solve this type of problem”, so the request for help goes to the community that has also gone through this and maybe you know how I could fix it.
Hey @David_Lujan, sorry to hear you’re having trouble with your fonts!
From what you’ve described, it sounds like this is only happening with the desktop app? Have you tried clearing your desktop app cache yet?
Here’s how to clear the desktop app cache on Windows:
Close the Figma desktop app
Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
In the window that opens, delete the Desktop and DesktopProfile folders if they exist
Launch the desktop app again
Have you also tried using Figma in the browser to see if that helps at all? Keep in mind that in this case, you would need to download the Figma font installer.
Just trying to get a full picture of what you’ve tried since other users with Windows 11 PCs have been able to successfully see their installed fonts in Installed by you after clearing their desktop app cache.
What fonts have you installed and are having issues with? Are you able to send a screenshot showing that these font files are located in the correct file (C:\Windows\Fonts )?
Please do not modify the idea of the publication, it is not “a release of frustration”, it is FACTS.
You have 2 messages without understanding the real problem, and it is written concisely because it is a specific problem. This hurts people who also have this problem and have to read unproductive things. If you are really interested in helping, please contact an app developer who can review this bug.
Note: If any developers or designers who have experienced this find it useful, I will share the evidence of what the desktop app tells me vs. what is actually installed on the PC and can be recognized by all programs except Figma.
I just needed this info to send over to the team to allow them to investigate further. I’ve created ticket #1090098 on your behalf, and someone will be in touch with you via email.
