Does anybody having problem with figma?

Ask the community
1

its just loading and loading and when loaded i can use any plugin and i cant even add image

2

Hey there,

Thanks for getting in touch. If you’re experiencing issues with image loading, this article could help you resolve them: https://help.figma.com/hc/en-us/articles/360040528173-Reduce-memory-usage-in-files

Please take a moment to review it and give the suggested solutions a try.

If the problem persists, I would also recommend going through this general troubleshooting checklist: https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist.

Hope this helps! If you have any further questions, please feel free to let us know.

Thanks,
Toku

3

Copy pasting is proken on Firefox (on macos). You can only copy and paste within a same window/tab. For example screenshotting image data to clibboard and trying to paste it to Figma on Firefox doesn’t do anything.

4

Hi there,

Thank you for your response! I’ve tried it on my end and it appears to be working fine. I took a screenshot from another app and pasted it into Firefox (MacOS). Here’s a screen recording for your reference:

Could you please confirm if your browser version is supported? If so, could you try force-quitting and restarting Figma in a new browser window? Let’s see if that resolves the issue.

Thanks,
Toku

5

Quitting Firefox without any tabs open and restarting didn’t help.
Firefox 124.
Macos 14.3.1

6

Thank you for sharing. Despite being in the same environment, I unfortunately cannot replicate the issue you’re experiencing. Can you please contact our support team directly and provide them with a copy of your file? Here is the link: https://help.figma.com/hc/en-us/requests/new.

Please Ensure you’re using the email linked to your Figma account, include the links to the problematic file, and grant access to support-share@figma.com. Rest assured that sharing your file with us will not affect your billing.

Thanks for your patience.
Toku