Connection error: -7

Ask the community
#1

Hello. I have a problem with desktop app. Figma write me a messege like:
“Connection error: -7.
Your computer may be offline or the Figma server may be experiencing problems.
Figma will automatically try to reconnect.”
But WEB app is working.
Whu have a similar problem like me?

#2

Hi. In my case, support service of figma helped me with this problem.
Decision:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again
#3

Does that deletes your data in the desktop app.