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Cannot edit file / Education plan


Hi,

I have been given edit access to a design file.

However, it seems like it will only allow me to view.

It’s worth highlighting that I am part of the ‘Education’ plan.

Any help will be appreciated.

Yvette.

Best answer by Celine_

Hey @Yvette1,
Sorry to hear this is happening!
Please reach out to the support team directly via this form for help. They can have a look into your permission rights: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com. Thank you.

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2 replies

Celine_
Figmate
  • Community Support
  • 3867 replies
  • Answer
  • August 24, 2023

Hey @Yvette1,
Sorry to hear this is happening!
Please reach out to the support team directly via this form for help. They can have a look into your permission rights: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com. Thank you.


  • Author
  • 1 reply
  • August 25, 2023

Hi, I have already done this however, they have not replied 😦


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