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Can't verify my student plan

  • September 26, 2025
  • 5 replies
  • 457 views
Ciaran Pratley

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with

“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

 

Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.

No Program ID
No Verification ID
External User ID Not Present

Best answer by Celine_

Hey ​@cirati9514 , thanks for reaching out to the Figma Forum, and sorry for the trouble verifying your student account.

I checked on our side and your verification has been reset, so you should now be able to complete it. If it still doesn’t work, please contact our Education team directly at education@figma.com for further assistance. Thank you!

    This topic has been closed for replies.

    5 replies

    Celine_
    Figmate
    • Celine_
    • Community Support
    • 4052 replies
    • Answer
    • September 26, 2025

    Hey ​@cirati9514 , thanks for reaching out to the Figma Forum, and sorry for the trouble verifying your student account.

    I checked on our side and your verification has been reset, so you should now be able to complete it. If it still doesn’t work, please contact our Education team directly at education@figma.com for further assistance. Thank you!

    Khubaibullah
    • Khubaibullah
    • New Member
    • 2 replies
    • September 29, 2025

    I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with

    “Thanks for reaching out to SheerID about a verification request. Our Verification Support team is currently responding to requests within 3-6 days. Please know our teams are working 24/7/365 to respond to requests as quickly as possible in the order they are received. We appreciate your patience as we work on your request.”

    Today is the last day of re-verify of you student plan, I dont want to loose my figma files. Please resolve this issue asap.

    Celine_
    Figmate
    • Celine_
    • Community Support
    • 4052 replies
    • September 29, 2025

    Hey ​@Khubaibullah , I understand your frustration and sorry about that!
    If you have already reached out to Sheer ID, and education@figma.com, rest assured they’ll get back to you. (Requests are handled in the order received, and current response time can be up to 5 business days due to high demand.)

    More context on the steps to follow here, thanks:

    Lahari
    • Lahari
    • New Member
    • 1 reply
    • November 4, 2025

    Hi ,

    I’m a graduate student and I’m unable to reverify my students account. Each time i try to reverify it says i exceeded my limit. I also tried SheerId multiple times but i get a standard reply saying  

    “Hello,

    Thanks for contacting SheerID.

    We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed. “ 

    I also tried mailing figma education weeks ago but i have’nt heard back from either. 

    Kindly help me resolve this issue!

    Celine_
    Figmate
    • Celine_
    • Community Support
    • 4052 replies
    • November 5, 2025

    Hey ​@Lahari , sorry to hear you are also having trouble to verify your status! I checked with the team, they’ve replied today and are waiting on your response regarding the campus details. When you get a moment, please take a look at your inbox. Your case number is 1576802.

    Thanks, and hopefully this gets sorted out quickly!

    Please note, I’ve gone ahead and closed the topic here as your cases have now been addressed and are being handled by the Education team.
    For anyone else experiencing a similar issue, please feel free to open a new thread. Thank you!

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