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I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with

“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

 

Maybe I am missing these ID’s as they mentioned that on my side of the request, but I don’t know what these mean.

No Program ID
No Verification ID
External User ID Not Present

Hey ​@cirati9514 , thanks for reaching out to the Figma Forum, and sorry for the trouble verifying your student account.

I checked on our side and your verification has been reset, so you should now be able to complete it. If it still doesn’t work, please contact our Education team directly at education@figma.com for further assistance. Thank you!

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with

“Thanks for reaching out to SheerID about a verification request. Our Verification Support team is currently responding to requests within 3-6 days. Please know our teams are working 24/7/365 to respond to requests as quickly as possible in the order they are received. We appreciate your patience as we work on your request.”

Today is the last day of re-verify of you student plan, I dont want to loose my figma files. Please resolve this issue asap.

Hey ​@Khubaibullah , I understand your frustration and sorry about that!
If you have already reached out to Sheer ID, and education@figma.com, rest assured they’ll get back to you. (Requests are handled in the order received, and current response time can be up to 5 business days due to high demand.)

More context on the steps to follow here, thanks:

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