Figma file isn't opening on my desktop app

Hey @Samir_PRODATA, thank you for reaching out! It sounds frustrating but let’s try a few steps to troubleshoot and resolve it:

1. First, ensure your internet connection is stable, as this can sometimes cause syncing issues.
2. Check if any collaborators might have made offline changes to the file recently. If so, syncing those changes might help.

If the issue persists and you can’t open the file in the Figma Beta app, but it works in a browser, you might need to restore a previous version of the file:

1. Open the file browser in Figma.
2. Hold down the following modifier keys while clicking the file:
   • Mac: Shift + Control + Option
   • Windows: Alt + Shift
3. Select “Restore from version.”
4. Find the appropriate version and click “Restore.”

If these steps don’t resolve the issue, you might want to try clearing the app’s cache to see if that helps. Let me know how it goes, and I’m happy to assist further!

Thank you. It worked right after I cleared the cache.

Hey @Samir_PRODATA, I’m so glad to hear that clearing the cache worked and your file is opening again! If you ever run into any other issues or have questions, don’t hesitate to reach out—we’re here to help!