Lost Access to my old student account!

Hey ​@wcqsh315, thank you for reaching out! If you happen to have emails from your old address forwarded to your new one, you could try resetting your password. That might help you bypass the Google Single Sign-On and get back into your Figma account. From there, you’d be able to update your email address directly.

If you don’t have email forwarding set up, no worries — I’m happy to create a support ticket on your behalf. Our support team can start the process of manually updating the email address linked to your Figma account. Once that’s done, you’ll be able to log in and transfer your files over to your new account. To keep things secure, they’ll just need to verify your ownership of the account.

Please let me know how you’d like to proceed. I’m here to help, let me know if something is unclear! 

Thank you for your timely contact. Unfortunately, I have not set up email forwarding, so it seems I need you to create a support ticket for me. I can provide all the necessary documentation to prove ownership of the old email address: 201930580024@mail.scut.edu.cn.

I think I need your help to create a support ticket to manually update the email address associated with my account. Please tell me how to verify my ownership of the account!

Hey ​@wcqsh315, I’m so sorry for the delay in getting back to you, and thank you for your patience.
I’ve gone ahead and created a support ticket on your behalf. Your ticket number is #1319726, and someone from our support team will be reaching out to you shortly to help verify your ownership and begin the process of updating your email address.

If you have any questions in the meantime, feel free to let me know — I’m here to help.