Get Solutions

 Issue: When viewing a Figma Slides deck on a mobile browser (confirmed on both Safari and Chrome), all user-placed images are replaced by the same stock filler image — a woman writing on a whiteboard. The issue occurs immediately on every slide containing an image and does not happen on desktop browsers. The deck link is: https://www.figma.com/slides/p8zbguCVh5k0WDtI8qegGTTroubleshooting already attempted:Disabled browser extensions / ad blockers Checked for iOS Lockdown Mode (not enabled) Ensured cookies are enabled in Safari Reset Safari zoom to 100% Cleared Safari website data for figma.com Confirmed images are high-resolution and display correctly on desktop Force quit and relaunched both browsers Issue persists across both Safari and Chrome on mobileDeck link: https://www.figma.com/slides/p8zbguCVh5k0WDtI8qegGTScreenshots attached:  

I lost access to my student email and need to regain access to my figma account. I can’t get in to my .edu email anymore and need to login to my figma account  

I attached a short video about My problem, What's wrong? This is the first time I see issue like this.

The new feature to create plugins directly in figma is great, but I want to share these plugins/tools with my team but can’t find a way to do it. Plus, searching for it only leads me to the standard flow to publish plugins, which does not work for in-figma built tools. So, how can I publish a figma made tool with Organization?

Figma Beta Desktop App opens a new window instead of reopening the closed tab. I use the shortcut is Ctrl + Shift + TGoogle Drive LINKFigma Beta App Version 126.10.3Thank you

Until recently, using the “Export” function in the sidebar opened up a window that showed the last folder used for export. This was quite useful as it allowed for multiple exports to occur into the same folder without needing to dig for the folder each time.As of last week though, using the “Export” function always defaults the save folder to the Downloads directory instead of the last used export directory.I can understand defaulting to a directory in lieu of a preference, but can a preference be set within Figma to either default to the last used or default to a specific directory? My workflow benefits greatly from doing multiple exports to a unique directory and this new change has slowed things down quite a bit. Thanks!

We had an odd bug. We have an Org license, and one of our Developers (who is on a Dev seat) tried to log into a joint Figjam we are currently working on for a workshop. User is on a MAC on 26.6.2 (Tahoe), using Safari browser - Version 26.6.2 (21624.5.1.11.3). When the Dev logged in, they had a flashing screen (black and white) and when they tried again they couldn’t see any content at all, but could see the people contributing to the board (arrows/names) - that’s the screenshot shown below - I have blurred the names out for privacy. Anyone else had this? Any help much appreciated. It seems to work ok on Safari now.

We are on a Figma Professional plan with multiple team admins.I would like to change one existing user from Admin to Member, while retaining the user's existing Full seat and access to the team.In the current Figma UI, the Admin dropdown only provides "Copy email", and Admin → People does not provide an option to revoke admin access.Could you advise how I can revoke admin privileges from this user without removing the user from the team?

My invitation mail isn’t received by our new team member, thus I can’t add her to the team. What might be the reason? (Yes we have checked spam and junk; also asked IT for as if it’s blackedlisted) 

I accidentally purchased an annual subscription instead of a monthly subscription. I would like to switch to monthly billing and request a refund of the remaining annual payment after deducting the applicable monthly charges. Please connect me with the billing support team to review my request. 안녕하세요.Figma를 월간 결제로 이용하려고 했으나, 결제 과정에서 실수로 연간 결제를 선택했습니다.서비스를 해지하려는 것은 아니며, 앞으로도 동일한 플랜을 월간 결제로 이용하고 싶습니다.이에 연간 구독을 월간 구독으로 전환하고, 이미 이용한 기간에 해당하는 요금을 월간 요금 기준으로 정산한 뒤 나머지 금액을 기존 결제수단으로 부분 환불해주실 수 있는지 요청드립니다.직접적인 전환 및 차액 환불 처리가 어렵다면, 연간 결제를 취소·환불한 후 월간으로 다시 결제하는 방법도 검토 부탁드립니다.실수로 결제 주기를 잘못 선택한 건인 만큼, 예외적인 환불 가능 여부를 확인해주시면 감사하겠습니다. 처리 전 공제 금액, 환불 예정 금액, 월간 전환 시점 및 다음 결제일을 안내 부탁드립니다.가입 이메일: (redacted by the moderator due to PII)팀 이름: Hyungeun Choi의 팀플랜명: 프로페셔널 요금제결제일: 2026/10/15결제 금액:  $192.00청구서 번호:  MQZVMAUA-0001결제 이후 사용 여부 및 사용 정도:  0%결제 청구서를 함께 첨부합니다.감사합니다.

Conversation History:[Agent] Hi! I'm Figma's AI Support Agent.Ask me a question. I'll help you solve it or get you to the right place.[(redacted by the moderator due to PII)] Community plugins, widgets, and files[Agent] The Figma Community offers three main types of extensions:• **Plugins** are third-party scripts that extend Figma's functionality in Design, Dev Mode, FigJam, and Slides — they're only visible to the person who ran them Source.• **Widgets** are custom objects you can add to the canvas or a FigJam board that everyone in the file can see and interact with.• **Apps** let you interact with Figma files and content on other platforms.Community files include design resources like UI kits, wireframes, website templates, whiteboarding templates, and slide deck templates that you can duplicate and use. You need a Figma account to use plugins, widgets, or duplicate Community files, and a Community profile to follow profiles or add comments.Is there a specific type of Community res

Hello Figma Team,I am reporting a serious image rendering bug that started on October 14, 2026, shortly after a recent Figma update.This issue is severely affecting my daily work as a professional graphic designer.What is happening?When I open my Figma projects on my iPhone, some images are replaced with completely unrelated pictures.For example, instead of a photograph of a woman wearing a winter jacket, Figma displays an illustration of a subway train.This is not a situation where images are missing, blurry, or failing to load. Figma is displaying entirely different images that have nothing to do with my original files.All images display correctly on my Windows computer.Sometimes refreshing or reopening the file temporarily restores the correct images, but the problem keeps coming back.When did the problem start? October 13, 2026: Everything worked perfectly. All photographs displayed correctly on my iPhone. October 14, 2026: The problem appeared suddenly, around the time of a rece

Hello,Since yesterday evening one of my Figma Make files seems to be stuck. (see attached)I get the following error ID : srid_TEBVMZJKG1A5HMCF2JBTFT4JRI have duplicated the file and it works fine, but I’d rather keep my current file as I have already shared it with our client, etc.How could I fix this?Thanks,Julien

I MEAN I TRIED THE TEXT ON PATH FEATURE, AND I COULDN’T ANIMATE IT, ANIMATION BUTTON IS DISABLED FOR THIS 

“Your apex domain, blackhills.com.hk, has a AAAA record that needs to be removed from your DNS settings to continue.”But there no AAAA record in the domain provider DNS settingI am not use Cloudflare anyone can help?Thanks

When using FigJam connector lines to map user flows in a Figma design file, I can attach either end of a connector line to any element within a regular frame. However, when I manage each UI screen as an instance of a screen component, I can no longer attach the connector line to any element inside that frame instance.

Hello,I would like to request a refund for my Figma subscription. I have never used the service, and I had attempted to cancel my subscription before the payment was processed, but I was still charged.I am currently a student with limited financial resources, so this unexpected charge is a significant burden for me. I would really appreciate it if you could kindly review my request and issue a refund.Thank you for your time and understanding. I look forward to hearing from you.

Hi Figma Support Team,I’m experiencing a recurring issue with Figma Make that’s making it almost impossible to work. Every time I use Make to generate or update something on a page, it completes the action and then automatically refreshes back to the Home screen, closing my active file and interrupting my workflow.

We’ve been using Figma Design for a while now to host interactive presentations via embeds. Earlier this week something changed in our Enterprise Account setup and we no longer can add any embeds. Is this related with the setup only or are embeds not supported anymore under certain conditions? 

 The design appears correctly in the Figma editor, but when I export it as a PDF, some images are rendered in black, and certain design elements become misaligned and overlap. PDF exports were working correctly before this issue occurred. Duplicating the original file after the issue appeared does not resolve the problem. Exporting as PNG works correctly. The same PDF export issue occurs in Google Chrome. I have tried restarting the browser and Figma, exporting individual pages, and setting the PDF export quality to High, but the issue persists. Could you please investigate whether this issue is related to the PDF generation or rendering process?

I uploaded a variable font in Figma’s settings several weeks ago, and it had been working without any issues.Two or three days ago, I noticed that text links in my prototypes were switching to Inter when hovered. I uninstalled and reinstalled the variable font, tried the non-variable version, and even rebuilt some components—which I really don’t want to be doing this close to launch. Nothing fixed the issue.A few hours later, it suddenly resolved itself without me making any further changes, so I’m not sure what happened.Today, the problem has returned. I noticed that the uploaded font was no longer listed in Settings, so I uploaded it again. I’m the only person with access to my account, so nobody else could have removed it.After installing the font, I restarted Figma. I can now see all the standard variations of the variable font under “Your uploaded fonts,” but the font still disappears from some hover states in prototype mode. Figma displays the message: “Some missing fonts were re

SummaryA recent Figma Make update has removed the "Copy design" button from the top toolbar. The action is now buried inside the Edit mode. For a workflow this central and frequent but hard to find now, that is a clear regression, and I would ask the team to restore the button as a persistent control.What changedUntil recently, "Copy design" was always visible at the top of the Make interface: one click, then paste into a Figma Design file. Now you must click "Edit" in the top-right of the preview, find the small Copy design icon in the floating toolbar, choose "Whole page", and only then can you paste. Opening Edit also brings up the Page styles panel, which clutters the workspace when all you actually wanted was to copy a screen.Why this is a step backwardsExtra clicks for a high-frequency action. Moving Make previews into Design as editable layers is a core loop, not an occasional editing task. It ought to be one click. Discoverability. The button is effectively hidden — several use

I ran two AI operations this morning.  They both took an abnormally long time.  One of them cost me 1,332 AI credits!  The other one was 722 credits.  Is something broken? Here is the prompt I ran.  I got this out of ChatGPT - it was a cleanup of an already existing desgn. This one cost me 1332 credits.  I’;ll paste the other prompt below this one.  That one cost 722 credits.  CLASSY AGENT AGENT ONBOARDING DASHBOARDFINAL UX + TRAINING REFINEMENTIMPORTANT:The current Agent Onboarding Dashboard is APPROVED.DO NOT redesign this page.DO NOT change the overall Classy Agent Admin visual language.This task is a targeted refinement of the existing dashboard.Use the CURRENT DASHBOARD as the canonical Classy Agent Admin designstandard.Preserve its:- Warm off-white / cream page surfaces- Dark forest-green primary actions- Pale mint active / NEXT states- Pale warm-yellow Next Up card- Soft neutral borders- Dark primary text- Muted gray secondary text- Restrained professional appearance- Existing t

Hello Figma Support Team,I'm experiencing a font detection issue in Figma on Windows. Sandoll Cloud fonts and Adobe Fonts suddenly stopped appearing in Figma, even though they were working normally until the evening of October 13, 2026.I would appreciate your help investigating this issue.1. Issue descriptionUntil the evening of October 13, 2026, I was able to use my subscribed Sandoll Cloud fonts in Figma without any problems. However, the next day, these fonts suddenly became unavailable.The issue affects both Sandoll Cloud fonts and Adobe Fonts.For example, when I select text using SD Minburi, a font included in my active Sandoll Cloud subscription, Figma displays a yellow “A?” warning icon next to the font name. When I search for the font in the font picker, Figma returns “No matching fonts.”The font is also missing from the “Installed by you” font list.2. Environment and scope Operating system: Windows Figma Desktop: Affected Figma Web: Affected Sandoll Cloud fonts: Affected

Hi everyone!I'm using Figma Weave with Seedance 2.5 Reference through the official Figma MCP integration in Codex.My Canvas workflow is connected to an Output node and exposed as a Tool. The agent can pass updated prompts and reference files through MCP and successfully generate videos.However, the Canvas and the Tool view I have open in my browser still show the previous setup. I cannot visually inspect or edit the actual inputs used for those MCP runs without replacing the prompt and reference files manually.I understand that creating and editing Weave workflows through the official MCP is not currently supported.Has anyone found a practical way to:• Open an MCP run in the UI with its exact prompt, reference files, settings, and output?• Restore or duplicate that run into an editable Canvas?• Keep the agent's runs and the browser workflow aligned without manually rebuilding the setup?Would using a separate workflow or published Tool for each scene help?I've already emailed Weave supp