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Hi, I am reaching out regarding a research study I participated in that was facilitated through Figma. The study was conducted by Figma, and upon completion I was sent a $150 digital reward via BHN Rewards (Rybbon) on May 29, 2026. Unfortunately, I have been completely unable to claim my reward due to the following: 1. When I clicked the "Get Reward" button in my reward email, I was redirected to BHN Rewards but immediately blocked with the error: "We detected unusual activity from your device or network" and "Access is temporarily restricted." 2. I contacted BHN Rewards Customer Care directly to investigate. They confirmed the following in their response dated June 1, 2026: "We checked our system and see that you received a $150.00 Reward on 2026-05-29. We regret to inform you that Nigeria falls under the list of embargoed countries, and therefore, you will not be able to access the reward. As you have not yet cl

I met an issue with Figma MCP when using Slots.Elements inside a Slot become unreadable or return as invalid nodes in MCP.I tested multiple cases and found that: With Slot → MCP cannot read the node. Without Slot → MCP reads the same node correctly. This seems specifically related to Slot components.ExpectedMCP should read nodes inside Slots normally.ActualNodes inside Slots become invalid or unreadable.Screenshots Image 1 & 2: Node becomes invalid inside Slot. Image 3, 4 & 5: MCP works correctly after removing the Slot. Image 1MCP can not readImage 2

Hi,I accidentally added an extra Full seat in the workspace “Kampanie WH”.I only need 1 seat in total.The seat was taken for over a minute...Right now, in Admin → People, I can see:Total full seats: 2Assigned: 1Available: 1The extra seat is not assigned to anyone — it was added by mistake.In Admin → Billing, my upcoming monthly invoice for June 26, 2026 shows:Billing adjustments: €18.71 Monthly costs: €20.00Could you please help remove the extra unassigned seat from billing and adjust the invoice accordingly? This month i’m taking a big loan, cant afford any additional costs. I have one figma seat mostly for learning myself and create epic tabletop rpg content for it,Thanks!

Education plan has AI enabled and other members can use AI, but my admin account cannot see “Rename layers with AI” in Figma Design command menu. My account has edit access to all projects and files.

When working with Auto-layouts, it seems that horizontal/X values and vertical/Y values & functions are reversed. If I set something as a horizontal layout, it goes vertical (and vice versa). If I set horizontal padding, the vertical padding is impacted instead.

Hi, I'm experiencing an issue with prototyping that seem to have appeared recently and wondering if others have run into the same.Connections snapping to sections instead of framesWhen I drag a connection from one frame to another, it keeps connecting to a section rather than the frame itself. I understand Figma supports sections as prototype destinations intentionally, but it makes it really hard to target a specific frame precisely.When I try to set the destination manually via the dropdown instead, the frame doesn't show up in the list at all — only the section does. So I can't work around it that way either.Is there a reliable way to force the connection to land on the frame and not the section wrapper?

Hi Figma Make Support,I'm having an issue where files placed in the public/ folder (robots.txt, sitemap.xml, manifest.json) are not being served at their root URLs (e.g. https://www.planaventure.ai/robots.txt) after publishing.What I've tried:Confirmed files are in the public/ folder in the Figma Make editor Published multiple times Added a custom Rollup plugin (generateBundle) in vite.config.ts to explicitly emit the files — still not workingEvidence:https://www.planaventure.ai/robots.txt returns plain text "Not Found" (HTTP 404) The Last-Modified header on this 404 response is Wed, 14 Jan 2026 and has not changed despite multiple publishes — confirming the file is never being deployed The main index.htm

I got that Figma have program called creator fund for those who create a free resources for community. There is one link for application form and when I click, it redirecting me to figma.com/community instead of any form or extra details.

Hi team,I would really love to get access to the Figma Make run local code update, and also the agents update. I still have the old UIwhere there is no left panel. Could you please tell me how I can get access to the same?

 Hello Figma Support Team,I’m contacting you because I suddenly lost access to two important Figma design files that were previously available to me through my account/email.Now, when I open the links, Figma shows that the pages/files are not found. I did not intentionally delete these files, and I need urgent help checking what happened and whether they can be restored.Affected files: MAX-KULIK [redacted] BC.GAME_NEW-FORMAT[redacted] I previously had access to these files, but now they are unavailable. I have checked my account and workspace, but I cannot find the files or restore them from my side.Could you please check whether these files were deleted, moved to another team/project, affected by permission changes, or removed due to a team/workspace issue?These files contain important working mat

I am a member (and admin) of an organization (Org A) with Figma Pro accounts.One of our clients (Org B) has shared a Connected Project with us. I wanted to move some Figma files that have been in our own Org A projects, into the Connected Project owned by Org B. However, when I go to Move a file, I don’t see the connected project, nor does the Org B. show up when I look at the list of teams under the “All” tab on the Move file dialog. How can I move files to a connected project of which I am not the host? Thanks. 

Please, Figma, help! I feel that I’ve been opening issues about Figma more and more; please fix this!This morning when I opened Figma, most of my Local Variables were gone—and no, they were not deleted.I’m working on a full Tokens migration, and the branch I was working on had all collections gone. I went to check another file, and the variables were also gone. Some others still have it, and I can still roll back in the versioning to recover them, but this is a nightmare.This can break most of our files, as we use variables for many things in different files (modes, tokens, localization, etc).Can you please check if there’s any issue in the most recent update, as this is A BIG DEAL! 

Hi team Figma, I tried to change my payment settings from credit card to SEPA-debit. I’m working from the Neterhlands and have a professional seat. I had no option for the SEPA-debit, so I tried other browsers. That didn’t work out very well… because every time I try to change my payement settings I see this: There was an issue with loading our payment form. Please refresh and try again. I removed history in my browsers already, removed my password from the Apple Key, etc. I asked help on your chatbot. Restarted my computer several times… nothing is working, the same error appears every time. Please help me out! Thanks a lot.

As said in the title, there appears to be a white space at the top of the website when I have no resources that may have caused this. The frame ends where the hero picture ends and all of my components are spaced intelligently to avoid this. 

I had increased the number of seats to calculate total cost, but accidently increased the number of seats and now being billed for it. how do i reduce it? my company won't allow me the budget for increased seats and thus we are not able to go ahead with the payment

This seems to be a long standing byg in figma prototypes. When we change the color of text, the prototype doesn’t reflect the text color. I have to do a force refresh.

Hello.Lately, I've been having a recurring issue where fonts aren't displayed at the correct weight. (I've defined fixed styles and use them globally throughout the document. These styles use variables as values: fontsize, font height, bold/regular, etc.) However, as soon as I click inside the component, the font switches to the correct style. Occasionally, I also experience this with the display of icons and buttons (I have also created these as components).Translated with DeepL.com (free version)

I am unable to transfer the file

Hi everyone,I’m experiencing a severe issue with text input in Figma.Symptoms: I cannot type in new text layers (T → click does nothing) I cannot edit existing text (double-click doesn’t activate the cursor) I cannot select text inside a layer The tool sometimes switches automatically when I try to type The issue happens across all files, even brand-new ones The issue happens in both my accounts Keyboard works perfectly in all other applications on my Mac What I already tested: Updated browsers and Desktop app Reset Figma (Help → Troubleshooting → Reset Figma and Restart) Cleared all caches Disabled all extensions Restarted macOS Switched keyboard layouts

Due to a billing issue, my Figma team is currently locked. While waiting for the issue to be resolved, I still need to continue working on my files.I’m planning to move my file to Drafts temporarily so I can keep working on it. I would like to confirm:When I move the file back from Drafts to a Project later, will it retain the component links to my design system file? Will prototype links and connections also remain intact? will there be other issues? (unforseen)Thanks

I have another question regarding a recent invoice for my team's subscription. yesterday I changed to professional and paid 2 Dev Mode seats. After few hours I added 1 dev mode seat and upgraded today 2 of those seats to Full Seats as those users required edit access. Following this change, I noticed that the Projected Subtotal is now $95, and there is a $40 charge under Billing Adjustments. I would like to know What exactly the $40 Billing Adjustment represents (whether it is a prorated credit for the downgraded Dev Mode seats or an additional charge). and i want to know if it is possible to get refund for 2 dev mode invoice and pay 2 full seats & 1 dev seat instead.

Hi everyone, we have a dedicated icon library for our design system, but Figma Make is currently unable to fetch icons from it. Because of this, the screens generated by Make don’t always use our DS icons correctly.Has anyone found a reliable workaround or solution for this?

i just… first of all, cheers to devs for ruining the work mood, second, how to disable auto-lists and all the auto-formatting in figjam? i don’t need it. neither does anyone who ever worked in Word. thanks.

We have these two variations to support hover interactions. When the text is changed while using this component upon changing to the hover variant the underline text styling is not getting applied. Also, Figma stopped supporting changing the text styling on the linked text labels. This has become very painful for us in alot of our components text properties were linked to keep it the same across various variants but their styling were changing which now can’t happen.Is this a bug..? 

When I am using figma or figjam and typing in Japanese, the first character in text field always takes “two backspaces” to delete one character. This does not happen when I have already pressed enter to 確定, but it happens when I am not.