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I am facing an issue while using Figma Make.Whenever I enter a prompt, it keeps showing “Thinking…” for a long time. On the left panel, it indicates that the design has been successfully created (for example: “Design ICTORA SaaS Application – Version 1”).However, the actual design does not appear on the canvas at all.Issue details:Prompt shows “Done” after submission Left panel shows the design is generated But nothing is visible on the canvas (blank screen)I have already tried:Clicking on the generated design from the left panel Refreshing the page Trying different prompts Checking zoom and layersBut the issue still persists.This is affecting my workflow as I cannot view or use the generated designs.Could you please check if this is a bug or suggest a solution?

Dear [Support/Sales Team], I’m writing to express my concern and frustration regarding the Organization Plan tied to my account. sent an email requesting to downgrade the plan and reduce the number of seats as we no longer needed them. However, despite that request, I just received a new invoice charging for all seats, including those we no longer use. I previously encountered unexpected charges for additional seats that were never intentionally added. There seems to be no clear way to cancel or manage the subscription directly from the dashboard, which makes the process even more frustrating.I would appreciate a prompt and clear resolution to this issue, including a review of the charges and confirmation that the plan will not be renewed again without my consent.Thank you for your attention to this matter.

Working on a multi-module SaaS project — what belongs in the shared UI library vs staying local?I'm a UI/UX designer working on a project basis (not in-house) on a health management SaaS platform with 8+ modules. Each module has its own primary color, unique workflows, and some module-specific components alongside shared ones. The dev team is 6+ full-time developers.I used a design-first approach — designed screens iteratively and built the shared component library alongside as a reference and handoff tool, not as a prerequisite to design.The shared library currently covers foundations (colors, typography, spacing, icons), core primitives (buttons, inputs, tables, modals, badges, progress bars), and patterns that recur across multiple modules.The dev team is now pushing for every new component to go into the shared library — including cards and layout patterns that are unique to a single module. My position is that cross-module patterns b

Hope you’re well!I can’t login to my figma - because when I request for email verification in browser, the email doesn’t come to me in time. It takes 10 minutes for the email to reach me. The email associated with the account is different from this one (because I can’t login to Figma on the support website as well)Thanks again,Richard 

My org is considering purchasing additional AI credits to pilot in a pay-as-you-go purchase. We have multiple cost centers in the org and need a way to create separate pools of credits for each cost center to manage. Is there a way to do that in the admin controls, maybe by user group? Having all additional AI credits in a company-wide pool doesn’t allow us to manage who and how much they can use.I do see how to restrict individual users from accessing the pool (in help center doc but not in my admin panel yet), but I don’t see a way to set a ceiling for how many credits an individual can use from the extra pool. Is that possible? 

The entire process is problematic and it automatically adds things without the ability to remove. THIS IS THE MOST :UNETHICAL PRACTICES I HAVE SEEN. FIGMA is run by crooks! 

In Figjam, when I have a shape selected (like square) and change the color of that shape. I am always reset back to the circle shape. The selected shape should persist regardless of the color change. Super annoying

Hello Community,We’re looking to upgrade to the Organization plan and would like to purchase 9 Full seats and 4 Developer seats.Our challenge is that, on the Starter plan, there doesn’t appear to be an in‑product way to download a PDF invoice / quote / proformabefore completing the Organization upgrade flow. We understand invoices are only available after purchase under Admin → Billing → Invoices.However, our internal procurement process requires a pre‑payment invoice (or equivalent document) before we can proceed with payment.Has anyone successfully handled this scenario?Were you able to obtain a pre‑payment invoice or quote from Figma? If so, what worked for you? What company details are typically required to appear on the PDF?Any guidance from Community Support specialists or other us

Hi everyone,I’m experiencing a persistent issue when trying to use Gemini 3 Pro with Nano Banana in Figma AI.In about 90% of my attempts to generate or regenerate an image, I receive the message:“model currently overloaded, try again later.”This started roughly a week ago, and since then the model has become almost unusable for me — most requests fail with this error. Retrying multiple times usually doesn’t help. Other models work correctly, иut the result, of course, is not as good.

Figma make suddenly stopped working. Every time I try to give prompt, it shows error continuously showing ‘something went wrong’ in red showing some weird ID. I need to complete my task ASAP. I tried to reach the Figma support team by mailing at support, still no response!!

Hi,My Figma Make plan was renewed this month by mistake. I need a refund asap It’s been a while and I haven’t received any response yet, so I’m reaching out again to see if someone from the team can assist with my request.I’m only requesting a refund for the most recent renewal charge, as it was unintentional.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help in resolving this.Thank you.

I’m building a portfolio/website using Figma Sites. On my homepage, I have different containers for each project, and my goal is that when I click on a project, instead of opening a new page, it triggers an overlay on top of the homepage showing that project’s text and images.I created an interactive banner using code so I could reuse the same template for every project. Now that I’m starting to replace the content, I’ve realized I need a better way to update the images for each project.Right now, the only method I’ve found is to manually drop the images into the Figma file, convert each one into code, and then copy that code as an import into the original banner so the component knows where the image is coming from.I’m wondering if there’s an easier way to manage this—ideally a place where I can store all my images and update them whenever needed. Everything else on the site can be changed with simple copy/paste, so I’m hoping images can work the same way.

Hi,My Figma Make plan was renewed this month by mistake. [image redacted by moderator] This is my first time requesting a refund, and I’m only asking for the most recent renewal charge since the renewal was unintentional. Please this subscription was on auto-renewal, I need a refund immediately.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help with this.Thank you.

 Hi,My Figma Make plan was renewed this month by mistake.This is my first time requesting a refund, and I’m only asking for the most recent renewal charge since the renewal was unintentional.Here are the transaction details:- Invoice ID: [redacted]- Team: BRIGHT IHECHUKWU ENWERE's team  - Billing period: Mar 28, 2026 – Apr 28, 2026  - Total: $21.50 USD  I would really appreciate your help with this.Thank you.

There is a complete lack of synchronization between changes to the workspace in Figma and Figma Mirror. Figma Mirror's search shows PIN'ed files that were deleted long ago, file covers don't update, which significantly complicates navigation, and there's no synchronization between the mobile app and desktop. I have the impression that I'm the only one using your apps, because apparently no one else encounters this problem, or encounters it constantly and turns a blind eye. Please solve the underlying problem with your app.

Hey Community. It’s my first question here, so lmk if this is the right approach/format.Here’s my use case:I have two icon component sets consisting of two sizes each I want to use the icons in a button component The icon instance inside the button component is exposed as nested instance I change the icon instance inside the button from checkmark to xClose When changing the button size, it resets the icon instance to the defaultI can’t set the icon instance inside the button as instance swap property either, because I’d have to do it for both icon sizes in both component variants, and then it still doesn’t persist when changing the size of the button component. Any clue if and how this can work inside Figma? I know simply sc

I created a figma sites page and I have created an accordion component with two states “collapsed” and “expanded”. The component has the interaction to change to the opposite on click. This works very well on normal figma prototype. Problem on figma sites:I added an instance of the accordion and adapted it’s content. Than I preview the site and the content of expaned accordion will be the placeholder content of the main component… To solve this problem I have created a component set of all 4 accordion parts with the individual text contents. If these accordion items are collapsed by default on the site, they won’t open. If I set the accordion items on expanded by default they will open and close without a problem… but I do not want to expand all items by default.Hope you can fix this issue, thank you! 

Hi,I was previously on a paid plan however after switching to a free plan I now have lost access to the billing section within figma. I still need to access past invoices for this account. Is that something that you might be able to help me with?  Regards,Anirudh

I've updated my billing info, but the invoice PDF still shows the old name. My manager is leaving soon and I need the corrected invoice URGENTLY for reimbursement. Can you help me regenerate the invoice now?

Hello!I’ve set up a website using Figma Sites and need to use 2 pairs of fonts:Abernathy light + Circular (book and bold) Georgia regular + Arial (regular and bold)To get Abernathy and Circular working, I was asked to upload WOFF/WOFF2 files for them, which I did (WOFF2 for both), and they’re working perfectly fine. When I tried to include Arial and Georgia by following the same steps, I’m able to successfully upload them, but on publishing and checking them in the inspector, they’re not being rendered at all. Instead, Helvetica is being rendered in their place. I also don’t see any @font-face rules for Arial and Georgia, whereas Abernathy and Circular have them.When I checked the meta data using https://fontdrop.info/, the WOFF2 and TTF versions were identical so it didn’t seem to have anything to do with that. When asking the Figma c

I’m using a popover component with a slot. One of the items inside the slot is a fixed-height auto-layout container with a list of items. I want this list to overflow:scroll vertical, however, the prototype scroll options are disabled. I tried nesting this in a new frame and the scroll options are disabled for this new frame as well.I’m trying to avoid breaking the original component and utilize the slot. Is scrolling only preserved for the slot itself or can you embed scrollable items within a slot?Here’s a video showing more detail:  

Hi,I’ve been trying to verify my student status for the Figma Education Plan through SheerID, but I keep running into issues. It first said “We’re unable to verify you using the information submitted,” and now it shows “Verification limit exceeded.”My college doesn’t provide official student email IDs — we use Gmail accounts for everything. The problem is, all my classmates got verified using the same kind of Gmail accounts, but I still haven’t received access. Now my Figma files are locked, and I can’t continue my classes or portfolio work.I’d really appreciate it if someone from the Figma team could help me reset my verification or restore access to the Student Plan.Thank you so much for your help.

ProblemWhen I create a component set with variants and add slots inside each variant with different configurations, the slot does not update when switching variants on an instance. Background color and font color of the slot stay frozen from the originally placed variant.Steps to Reproduce  1. Create a component set with multiple variants (e.g., State=Default, State=Destructive)  2. Configure slots differently per variant — different background color, font color, default content  3. Place an instance, then switch to a different variantExpectedSlot adapts to the target variant's configuration — colors, content, and layout update accordingly.ActualSlot retains the original variant's background color, font color, and configuration. It does not adapt to the new variant.ExampleAs seen in the attached screenshot: the right side shows i

I have used Figma to website many times before and now I am receive an error message that says “website sent an invalid response”. Does anyone know how to fix this error message?  

The instructions to change the owner of a team do not match the interface that I see: https://help.figma.com/hc/en-us/articles/360039481134-Transfer-ownership-of-a-teamThe instructions refer to a dropdown for team assignment, but there is no dropdown to assign team-level permissions. I have already contacted customer service twice.How do I switch ownership to another member?