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Hello figma I paid for figma professional plans and I was debited but I saw this mail that my payment couldn't be processed and i was debited from my bank account.

The majority of my Figma make files are presenting Something Went Wrong Errors with a request ID. I am unable to make changes to these either via the prompt window.  

For the past week, I’ve been experiencing an error in all my existing files. My component sets include interactions designed to simulate an “in-view” scroll effect. Until recently, these always worked perfectly, they are set up to play once. However, when I insert the component into the prototype, the interactions are always changed in the same way, causing them to be incorrectly displayed as a loop. I can only avoid this by resetting the interactions after copying. The main components work without any issues.I’ve already read that similar errors have occurred in the past. Has anyone else experienced something similar recently?

Hey there, we’ve experienced some layout issues over the last couple of weeks between our design and dev team. Multiple developers commented, that some designs seem to be broken – however they are displayed correct when our designers enter the figma file with their admin account. I’m not sure how far the discrepancy goes, but what I can say is that it has to do with auto layouts that seem to get stuck in dev mode. If designers update components, the auto layout within the file updates as well. However, sometimes the same component in dev mode looks like it is stuck in a fixed size frame and will be cut at the edges. The only solution that fixes this problem is, that you delete the auto layout and create the same auto layout again. As mentioned, this is pretty annoying as there is no chance for our designers to see the problems that the devs are experiencing. And on the other hand if the layout is not clearly a mistake, the Devs might as well

I can create new pages but when I add a new breakpoint (tablet or mobile), the page goes blank and I have to kill the tab and reopen the file. This has been very frustrating.

I built the website using Figma Make. The images display normally while editing and in preview mode. However, once I publish the site, all the images disappear, both in the preview and on the live domain.  Where could I be going wrong?

Hello Support Team,I have been using the Figma Make AI feature regularly, and it works really well for my design work. However, the monthly free AI credits are limited and run out quickly.Could you please tell me how to purchase additional Make AI credits separately? Also, is there any more cost-effective way or discount package to buy extra credits? Please guide me on the specific purchasing steps and preferential options.My contact info:Name: zedEmail: [redacted]Thank you very much for your help!

Since a few months I have a bug where I cannot correctly paste components, items, anything into some components (in a set). This is quite frustrating and makes my workflow so much harder then necessary. This bug wasn't there before and since I use this almost daily it cost me a lot of extra time.. I think this video and file provided a lot of details: In the attachment the .fig file

I noticed recently that the variable search suggestion is quite broken when I enter my queries. Below is a screenshot of me writing my query to filter down my results. But you can see the results don’t filter correctly. This as been the case for a while now.   

As mentioned above, currently when using AI to generate design drafts, during the writing process, the AI provided me with the following feedback, and I hope it can be fixed. 

I cancelled my subscription on May 7, yet I was still told it would only be cancelled on May 13 and I was charged anyway. If I cancelled before the renewal date, there should have been no charge. They stole my money after I had already cancelled my subscription. Very disappointed with how this was handled.

Hey!can any one help me understand why I keep getting this error when I go to upload my Frames? The plug in was working fine up until this point. I have gone through troubleshooting - the frame width matches, cleared the cache and the style exist already in my website. but no matter what I keep getting this error message.  

Error ID: d04f9b10a85c4875bc773e86198d7644When I want to make changes from the main, I can't do it, and I get an error message: How can I solve this issue?

there's no network issue, memory usagebut i can’t save my change on figma!!what’s wrong!!!We paid for Hundreds of people  figma full seat fee on our Product! This issue occurs frequently. Sometimes it resolves over time, butbut right now, it's been weird for hours.I'm afraid that if I turn off Figma, my Designs won't be saved 

Hi there, My team received config codes, but upon immediately trying to redeem my own code I received an error message saying “This code has reached capacity”. We believe there may also possibly have been some mix up with codes among our team, but would appreciate any help on getting this resolved!Thank you!

I use a Lenovo tablet with Android OS, and I use figma with de chrome app, when i hover onto the workstation of figma my cursor suddenly changes size and i can’t find a way to change it. Had enyone have this problem before? 

Hello,I'm experiencing a rendering issue with screenshots in Figma that appeared recently without any changes to my settings.Problem: When I place screenshots in my Figma file, they display with unwanted colored boxes overlaid on them in the editor view. However, these boxes do not appear when I preview the file on Mac or in any other view mode.Environment:Figma Desktop App on Mac Issue started recently (no intentional setting changes made)What I've tried:Reloading the file Restarting Figma Changing color profiles—the colored boxes persist regardless of profile settingsAttachments:Screenshot showing the problem (colored boxes visible) Screenshot showing the expected result (without colored boxes)I've attached two screenshots for reference—one showing the issue and one showing how it sho

I have been experiencing unusual behavior in Figma for several days. When I use Spacebar + mouse to pan, the canvas moves unpredictably in different directions while the spacebar is pressed. Refreshing Figma temporarily resolves the issue, but the glitch reoccurs frequently. I am using Figma Web.

Hi! I'm working on a prototype for an e-commerce site, and I've added some information inside dropdowns. However, I'm not sure how to make the screen adjust dynamically when I open or close those dropdowns.Right now, I want the dropdowns to start closed, and only open when the user clicks on them. I have each dropdown set up with Auto Layout, and it works well if I keep the screen frame at a large height — as if all dropdowns were already open. But when I close them while the frame still has that large height, the prototype ends up with extra empty scrolling space.How can I make the screen size adapt automatically when dropdowns are opened or closed? I tried putting the whole screen in Auto Layout, but then scrolling stops working. I'm kind of lost. Let me know if something i wrote its not understandable. English is not my first language.  Thank You

Hi, I just downgrade from paid to free plan. Eventhough I am the admin of the team.  Also, already created a support ticket for this but havent seen any reply in 4 days. Thanks

Hi Figma team,I'm following up on my plugin Rond, which has been under review for over two weeks without any updates.I'd really appreciate a quick status check, or a heads-up if there's anything on my end that needs attention.Thanks for your time!

Hi everyone,I wanted to reach out on an ongoing billing issue with our Figma Organization plan, as support has so far only clarified the billing structure but not addressed our actual concern.To recap the situation:We briefly upgraded our account to an Organization plan with 1 Full and 1 Dev seat and were correctly charged €73.15 for a short usage period.Shortly after that, we downgraded the account back to View Mode because we did not intend to continue using Full or Dev seats.Despite this downgrade, our account was charged €960 for an annual renewal of the Organization plan (2026–2027), which includes those seats.Support confirmed that this €960 charge is the standard annual renewal for the plan. However, our understanding is that the downgrade to View Mode should have cancelled or prevented any further commitment to Full/Dev seat licensing going forward. We want a refund for the not intended payment of 960€.Thanks in advance for an

Ive been building a prototype journey that has different images e.g. a map, cards with profile photos etc and it picks and and chooses whether it decided to display them or not. iv’e prompted time and time again to say please display, ask why etc - and i cannot get a consistent prototype showing images at all. any ideas??  

The so far generated designs are not showing up in the preview panel. Refer the attached screenshot for the reference.

Hello, the last fee was automatically charged, but I was unaware that it was being billed regularly. Since I haven't used the service at all after the payment, is it possible to get refund?