Get Solutions

관리자 계정으로는 그냥 자동으로 풀시트가 열리는 줄 모르고 승낙햇다가 결제된 것 같아요 full seat 환불 요청 드립니다

모르고 취소를 안 했네요 ㅠ

Entire variable row became like this

Hello Figma Support Team,I hope you are doing well.I would like to request a refund for my Figma Professional subscription. I subscribed because I needed the Professional plan for a school project that was scheduled to be completed today. However, shortly after subscribing, my professor informed our class that the project requirement had been canceled, so I no longer need the subscription.As a student, I try to manage my expenses carefully, and I would greatly appreciate your consideration for a refund since the subscription is no longer needed and was purchased solely for this academic requirement.I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request. I look forward to your response. Kind regards,John Emmanuel B. Montemayor(redacted by the moderator due to PII)

Hi everyone,I’m testing the new Figma Motion feature and everything feels very intuitive so far, but I’m running into an issue with video playback.The Motion animation itself works correctly, but any video used inside the animated frame stays frozen on its first frame. This happens both in the Motion preview and in the exported MP4.At first, I thought the issue might be related to using the video as a background fill. However, I also tried placing the video as its own separate layer/object inside the frame, and the result is the same: the video still does not play. It remains frozen on the first frame.So the issue does not seem to be related to the video being used as a background. It seems more like Figma Motion is treating video fills/video layers as static images.What I have checked so far:The video is inside the animated frame. The video was tested both as a background fill and as a separate layer/object. The Motion keyframes work correctly. The issue happens both in the Motion pre

HiCould I kindly request a refund for invoice number 35B3270F-0004 and 35B3270F-0003. This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed. Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals. I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.

It’s been half a year. I’ve been noticing that the components and instances sometimes are disappearing after you created them and used within the file. They’re not just hiding themselves, but removing all the content inside of them, leaving only the filling color. In the version history, they are also broken and not visible, no backup, only recreating them again. Wasted so many hours throughout the last months, reacting the same components or rewriting same text. It’s so annoying and should be fixed immediately. Thank you.

Hello Figma Support Team,I submitted my plugin, “PixelMode – Light & Dark Converter,” to the Figma Community for review on July 12, 2026.Plugin name: PixelMode – Light & Dark ConverterPlugin ID: 1657878699733954821Owner: Abdallah HamdanSubmission date: July 12, 2026Current status: In reviewI checked the inbox and spam folder of the email connected to my Figma account, but I have not received an approval, rejection, or request for changes.The Figma Support chatbot directed me to the Support Forum for further assistance.Could a Figma Support Specialist please confirm that the review is active and let me know if anything is missing from my submission? If possible, I would appreciate it if the submission could be flagged for review.Thank you for your support.Best regards,Abdallah Hamdan 

I’m testing out Figma Motion to make a glorified presentation (I know, very original). But when I play the prototype, every time a frame that has motion on it appears next, its normal appearance shows first, then fades in with the motion I added, as intended. This is creating a flickering effect while trying to present. This flickering doesn’t happen while in Motion mode, so I’m assuming it has something to do with the way motion frames and layers show up in prototype mode. I’d appreciate tips and/or a fix on this, Figma!Is this flickering with presentation mode with Figma Motion happening for anyone else?Secondly, I want to request that frames with Motion can be turned off in presentation mode. This would be a great option for when I am just testing things out and don’t want to present just yet. Or when I want to make sure storyboards and frames flow well before getting distracted by the motion. Would others appreciate a toggle to turn Motion on and off in Present mode?(That second re

Summary: State-driven variable bindings (icon color, border width) don't apply on the first variant change when a component instance lives inside a slot of another component. A second toggle is required before the correct values render.Steps to reproduce:Component A ("Menu Item") with a State variant (Default / Active). The Active variant changes the icon color and border via variable-bound values (tokens). Component B ("Navigation") with a slot; place Menu Item instances into that slot. Use Component B as an instance (in our case, nested inside a larger component / preset). On the instance, change a Menu Item's State to Active.Expected: The icon color and border width update immediately to the Active tokens.Actual: On the first switch, the icon color and border render stale/incorrect. Switching State a second time corrects them. A direct (non-slotted) Menu Item instance flips correctly every time — the issue only occurs through the slot boundary.Environment: Figma desktop, Slots (beta

In 2023 there were introduced some new variables for fields. After the UI2 or UI3 redesign they simply missed. the right-click panel doesn’t show any variables. I cannot find a way to add them for:Opacity layer Storke weight Layout/Transformation propertiesI would say for all fields in the right sidebar. However in any pop up window like for effects they’re available through the icon.  

Hi,I'm trying to reactivate my plan (update payment details), but this window has been showing up since yesterday. I've tried both on the web and in the app, and I get the same issue on both - I can't enter any of my card information.If you know a solution, I'd really appreciate your help.  

Месяц назад оформляла на месяц подписку на место 5 $, далее не появлялось никаких соглашений, о продление , толко обновить подписку. В настройках я сделала деактивацию, так как мне не нужна подписка, и у меня нет команды чтобы подключать. Сегодня списалось 94$ долл , согласия я на это не давала, с банка код не приходил. В настройках даже карта не указана , ничего нет, только чек о списании. Как решить этот вопрос, сколько ждать ответа от поддержки, списалась не маленькая сумма , а я даже не понимаю за что, и то, что мне не нужно.   

Hi! I went to update a Figma slides template published to our team. But I got an error message when trying to re-publish. Now the original template is no longer available. I have tried trouble shooting based on previuos help topics. Tried publishing just one simple slide as well and got the same error (see below).  It seems to be the publishing itself and not the type of slides I am publishing (no components).  I am on an organisational plan with a full seat.Hope someone can help me resolve this issue :-)   

When applying any default/built-in shader via Fill → Shader OR Effects → Shader on the Figma desktop app, nothing renders on canvas and no shader panel appears for me. Confirmed via DevTools (⌥⌘I → Console/Network):GET https://www.figma.com/community/custom_tool/28/code → 404 (Not Found)[published-artifact-custom-resource] failed to load artifact dataXHR for "/community/custom_tool/28/code" failed with status 404This happens across all built-in shaders (tested Risograph print and others), not just one. File is under a pro plan, full seat, so this isn't a plan/seat issue. 

We are on an educational plan, and want to purchase a community design file. We are a tax exempt institution and need to submit a tax exempt certificate but the form to submit a request/ticket does not pop up when brought to the Figma help website. Who can I send the tax certificate to? And will that also remove tax from the online community design credit card purchases?

Hi Figmates,I'm blocked from publishing an update to my existing Community plugin. In thePublish dialog I get this error at the bottom, and Publish won't complete:"We detected a change to your account details. Please contact support@figma.com to proceed."Details:- Plugin: Fonts Changer- Plugin ID: 855541165287118497- Publisher: RenatoX- This is an update to an already-published plugin (bug fixes + new features),  not a new plugin.- I already emailed support@figma.com but haven't been unblocked yet.I believe this was triggered by a recent change to my account enabling 2FA.Could a Figma team member please help escalate this so I can publish? Happy toverify my account however you need. Thanks!

Hey! I created transparent frame with glass effect applied but it disapears during an export. I tried different export plugins and formats but still glass effect is not presented as is on the exported file. If background is solid everything works perfectly. Is there any way to export it with transparency? The frame    

when i position my shapes figma tells me the shape is in line with the pixel grid and not something like 0.01. Yet its not lining up. When i change the spacing from 0 to 1 and then back to 0 it fixes it.

When I update auto layout positioning it’s don’t work, very very frustrating.Beside this working with design system in figma going in the wrong side.  

Hello Figma ,I am extremely disappointed that my card was charged for a subscription renewal without any action or confirmation from me. I did not authorize this payment, I do not want this subscription, and I expect this charge to be reversed immediately.This payment has caused me serious financial hardship. I rely on this money for my essential expenses, and having it deducted without my explicit approval is completely unacceptable.I am requesting an immediate refund of the full amount and the cancellation of my subscription. I expect this issue to be resolved as quickly as possible. Please confirm that my refund is being processed and provide a timeline for when I will receive my money.Here is my ticket number “#2013387”I hope Figma values its users and will resolve this matter fairly and without unnecessary delays.I look forward to your prompt response.Regards,Noman Ali

# Figma MCP Plugin — OAuth Account Switch Issue## Summary**Figma MCP `whoami` does not reflect account changes after logging out and switching accounts in Figma Desktop.** The MCP server caches the OAuth token server-side with no local mechanism to force re-authentication. There is currently **no known way** to switch the MCP-authenticated account — no `logout` tool, no re-auth flow, and no revoke entry found in Figma web settings (Connected Apps). Users are permanently locked to the first authenticated account.**Plugin version**: `figma@claude-plugins-official` v2.2.68**MCP server**: `https://mcp.figma.com/mcp`**Platform**: macOS (Claude Code)---## Steps to Reproduce1. Install Figma MCP plugin in Claude Code2. Authenticate with Figma account A (`user-a@example.com`) — OAuth flow completes via Figma Desktop3. `figma whoami` → returns account A ✓4. In Figma Desktop: logout from account A, login as account B (`user-b@example.com`)5. `figma whoami` → **still returns account A** ✗ (expecte

2 months ago I had submitted a Figma enquiry to your sales team about the features on ‘Figma for government’. I had used Figma in my previous team and wanted to use it to streamline design work for my new team. I had not received any notification or email to say that my enquiry had been received so I sent a follow up 3 weeks after that, following the same steps of submitting a ‘contact us’ form. Again nothing.I submitted my third ‘contact us’ form last week in case there was something wrong my email address but again nothing. I am having to go on here to plead and ask if someone could respond to my enquiry and questions on a tool I am keen to use within my team.I wanted to talk to someone about the features for ‘Figma for Government,’ and have a demo with a sales team member to the rest of my team to showcase the platform.So, can someone respond to my Figma request, like asap?  

I’ve experienced intermittent, very slow loading on mobile and desktop. From files to prototypes. The prototypes are the worst. If I try to load prototypes on desktop it takes a while then prevents the changes on the file from saving. I get the “this file has unsaved changes” and can’t get updates to the prototype on the desktop or mobile. After a few minutes it will eventually save and update the prototype. This occurs probably every 15-20 minutes. On mobile: files take forever to load. Then when they finally do the prototypes take longer then interactions won’t work. They crash the prototype saying that the issues is being looked at by the team. This is a recent phenomenon. Since the addition of agents. I've tried clearing the system cache on desktop and reinstalling the app on mobile to no avail. 

Our team has a shared credit account showing a sizeable balance. However, some of use are receiving an error saying we’re out of credits. Our credits just renewed last week. Although there are credits available, we’re unable to work and it’s affecting our ability to meeting deadlines. The following steps had no effect. Restarted FigmaLogged out and back inReset Figma and RestartedAttempted to use multiple browsers as well as the desktop version