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Hi, I deleted my account because I accidentally saved my last name incorrectly and I couldn't change it to be written exactly as my student id to be verified for the educational plan, However I'm currently trying to create a new account using the same email, and it sends me a message "your request has failed".... Why is this happening? and when will be the suitable time for signing up again as I am in the run-up to a deadline, and I’ve already tried Opening an incognito/private browsing window Trying a different browser Switching the wifi to mobile data Disable any VPNs or browser extensions                                                                                                                                                                                                                                                              as mentioned before, I hope someone from Figma can come across this as fast as possible please, thank you

Hi, I keep getting this error whenever I try to make any changes to a figma make file. (id: f2e9db60-f50d-4719-8e52-4e31e5afa48e)I tried:Checking the network settings - all fine Cloning the make file Switching accounts and trying from there Testing on the application and browser Restarting the application and browserThe prompt goes through, and seemingly generates something and uses credits(I can see design changes, but not code changes), but fails to actually complete the request before throwing the error and deleting everything it attempted to make. Please help somehow, already lost 400 credits into the void and don’t want to keep trying.Other make files work well. 

Hi Figma Support,I've been using the Figma MCP integration with Claude (claude.ai and claude co-work) successfully for the past few weeks, but as of today it has completely stopped working. Every tool call returns a file access error.Plan: (Education Non-profit, Full seat)Steps already tried: Disconnected and reconnected Figma MCP in Claude settings multiple times Revoked and re-granted access via Figma Settings → Security → Connected Apps Confirmed Figma desktop app is on the latest version Re-enabled MCP on the affected file Verified authentication via whoami — returns correct user and plans Attempted the same at different times across 3hrs.The integration was working without issues until yesterday. No changes were made on my end.Debug UUIDs from today's failed requests:- 8f21fc37-d18b-454b-b8e8-9fe257cc3103- 6313682e-0ab9-43b6-9172-1e95315f0448- 2fa888ba-4871-48f5

Hello there,My creative director keeps getting this prototype viewing issue, where the text box comes up with a big slash through it, and cuts off before the end of it (see how it stops at ‘u’) I’ve tried a few things by troubleshooting on google, including:1. Making the text-ordinates whole values (no decimal points)Removing any auto layout from this slide Setting line height of text to ‘auto’And none of those things worked. It’s becoming quite an issue as she needs to present using figma to clients, and I cannot see this on my end - it only happens on here computer. please help!

Hi, since recently I have the issue that the grid ignores all the variables that come with the components, even when a grid cell is set to “hug”. I have to set the height of a component to a different variable and then switch back to the original variable to get any changes. In some cases, the variable is set to 60px but the height says something different. I cannot work like this and have been trying to fix layout errors since last week instead of getting anything done.My cards also keep breaking and changing their size randomly after I refresh. Please help. Thanks in advance.   

Hi everyone,I recently received a Figma Config 2026 ticket/code, but I’m a bit confused about how and where to redeem it.The code starts in this format:CONFIG 26-XXX- XXXXXXI assume it’s meant for ticket registration or activation, but I can’t seem to find the correct redemption page anywhere on the Config website or inside my Figma account.Could anyone point me to the proper page URL or flow for redeeming these Config codes? If you’ve already done it before, a quick step-by-step would really help.Thanks in advance 🙏

Clicking on the Share Protoype button does nothing. Can’t access the prototype sharing permissions either to allow anyone to view. Even when clicking the settings icon while in the normal editor view for the “protoype link” it goes into prototype view and I can’t access the settings because the share prototype button doesn’t work. Tried in Chrome and Safari. Currently up to date with the latest browser versions.[Moderator note: The title of this post was updated from The share button on the Prototype view is not working, can't share to [Bug] Share Prototype button issue in presentation view on 03-Jun-2026.]

I lost a large piece of work and did everything I could to get it back without success... I would appreciate your help 

Hi.I noticed a bug on figma auto-layout element.Structure : A form ui with a auto-layout frame (size: 520px), with two elements (inputs) inside. One input component (the main component) and another instance of that component (220px for each element, fixed sizes).When i select the main component and set it’s width to fill container (instead of fixed), the sizes keep “flickering” (growing and shrinking infinitely).I think it’s due to the other instance inheriting the fill container, while the other one is resizing..

This bug appears to be unpredictable, which makes it difficult to understand the root cause.I’ve created many components that contain one or more slots. However, when I make changes to the main component—such as updating colors, padding, borders, or other container-level styles—those changes are often not reflected in instances where the slot area has been configured.I would consider this a bug because it’s essential for us to be able to update the main container around a slot. It makes sense that the slot content itself remains configurable and does not automatically inherit every styling change made after customization. However, the parent component (for example, a card container) should still receive updates from the main component.What makes this particularly challenging is that the behavior is inconsistent. Some configured instances correctly receive the updates, while others do not. To clarify, I’m not referring to changes made within the slot content itse

I was reading some tutorials from Figma Learn to get a sense of how to use components, and in several of the tutorials they mention using a settings tab in the right sidebar either by clicking the three dots or going to component configuration tab. I do not see any of the information that the tutorials present when I do that. The only thing that shows up when I open the config tab is a description box where I can write a description for the component and a box to paste a link to documentation. There are no details about the layer or component as are shown in the tutorial previews. I don’t know if this is a problem with the version of Figma I have - the newest one I believe, since I only recently started using the program on my work computer - or if it’s a problem exclusive to the browser version of Figma (I am unable to download the desktop app on my work computer for some reason that I haven’t been able to fix). I have also searched the support forum for answers and nobody else see

Hi. Someone in support need to look in to this. I downgraded to free plan 25 april. I got that confirmed on mail. Now (2 june) I got charged €42.74 EUR for a full seat? I havent even used it since then. Need help asap and a refund. 

Hi. I deleted my account yesterday and I need to use that email to have access to figma and create a new account again. I did it by mistake, need now to have available this email to create a new account.I tried to do it in different browsers, incognito browser and cleaning cache. My number of ticket is 1940194Thank you in advance.

Hey,My local fonts suddenly are not working anymore. It tells me to replace the fonts, and when I select the correct font, the same notification appears again as soon as I click on the text layer. This happens with all local fonts.In the browser version of Figma, the local fonts do not appear in the font list at all. In the desktop app, they do appear in the list, but Figma refuses to apply them and continues to mark them as missing.I've tried the following: Fully reinstalled Figma Tried it on a different macOS user profile Tested with a brand-new Figma file Moved fonts from user ~/Library/Fonts to global /Library/Fonts Reset my Figma profile and local data Confirmed that the fonts work correctly in other applications such as Illustrator I'm running macOS Sequoia 15.2 and Figma 126.4.11.Since the issue also oc

Hi,I recently completed a research interview via Outset.ai after being invited through a popup during the Figma tutorial. I was promised a $10 incentive payment within one week, but it has now been 2–3 weeks and I still haven't received it.During the interview I did encounter a connection issue and had to reconnect after a few hours — my progress was saved. There was also a brief error screen that said "contact Figma", but when I retried the next day it worked fine and I was able to complete the session.Could someone from the research team look into this and confirm whether my payment is on its way?Thank you!

I CANT CANCEL MEMBERSHIP PLEASE HELP

I lost all of yesterday afternoon’s design updates across multiple pages in a file, and there’s no version history recorded for those hours. Is there any way to recover updates from that specific time?When I was working in Figma, my network connection was stable and I didn’t see any offline changes message, which makes it really strange that a chunk of my work just vanished.

The Figma API is completely blocked (rate limit ~25h on all endpoints, including curl). There should be no restrictions, as I have an Edu subscription. Why is this happening? Is this subscription limited to the API?

My account email used to be a different one in the past, but since it was a company email and they were changing their domain, I updated the account email with a personal one of mine back in December, 2025. The update went smoothly and I’ve been using this account for all my work since them.My account has been logged in my computer for quite some time, but today it was logged out, and when I tried to login again, I couldn't remember the password, so I tried resetting it. The resetting email didn’t came, not even in the spam folder. So I just tried logging in with Google, but it seemed to create a new account, which is weird because I already had the account. And now all the files and workspaces I had disappeared and the account seems to be brand new - I even received a welcoming email. But that’s totally weird, because again, that is the email I already used in my account.I have some links of works I created and I’m able to access them via link and see the proje

Hi Figma Team, I have always been on a figma free plan ever since I created my account. I don’t hold any other personal account. However today when I logged into my account after a year, I see that all my old files are missing. I had the link of one of the file and when I tried opening it, it asked to “request access”. How is that possible when I am only one who worked on that or any other file from my account. Those files are very important for me, can you please help resolve this.

I tried to use MCP to access a Figma node. I authenticated but I get the error:  This figma file could not be accessed. IMPORTANT: YOU MUST READ THE MCP RESOURCE TO DEBUG THE ISSUE.  Figma Debug UUID: af09740d-d0f8-40be-b7e5-45fbe75061a9  Authenticated MCP user:  email: [redacted PII - DJV 3/11/26]  handle: Robin Clark  plan: Robin Clark's team  seat: Full  tier: starterI can see and browse the node in the browser. I can’t see that I have run out of tool calls because this has never worked

I teach at a higher education institution and have upgraded my educational plan and have understood that I have access to 3,000 AI credits/month. But I do not have the AI ​​icon on the toolbar.What can I do 

Hi guys, I subscribed to figma not because I just wanted to use Figma Make. I thought the AI worked for designs as well, just like https:sleek.design, but unfortunately for me, what is made, can’t be edited on Figma Design. How do I cancel this subscribtion. It’s been taking almost £22 from my account monthly - no matter what I do.Many thanks.Abe

Just upgraded to Organization plan and I need the latest invoice sent to the billing contacts. I’ve tried to reach out in many ways Figma support is useless so fat. PLEASE TAKE THIS SERIOUSLY. 

Hi everyone,I used to copy an image (Ctrl+C from browser or local folder) and then paste it (Ctrl+V) directly into an image component in Figma - like for cards or avatar images - and it would automatically replace the image.But recently, this no longer works. When I try pasting, nothing happens. Now Figma only shows options like “Upload from computer” or “Make an image” (screenshot attached).I’m wondering: is this a recent change or bug in Figma?Is there still a way to paste an image directly into a component without having to upload it manually?Thanks in advance!