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Figma recently rolled out new updates; however, I have noticed that certain changes have negatively impacted the daily user experience.1 - The left sidebar can no longer be hidden or collapsed. This occupies unnecessary screen space, which significantly hinders the workflow.2 - The click-and-drag shortcut to hide multiple layers sequentially is no longer functioning. Previously, users could hide a layer, hold the click, and drag upwards to hide subsequent layers automatically. This feature appears to have been removed, forcing users to toggle visibility manually, layer by layer.Ultimately, these changes seem counterintuitive to a seamless user experience. Furthermore, community posts indicate that these updates have introduced additional widespread issues.

I have an educational Figma account, and I'm experiencing an issue where variables aren't appearing in either my drafts or team projects. Interestingly, on my separate free account, variables are visible in both drafts and team projects without any issues.

Hi, I think I may have lost AI credits due to failed generations, and I’m also seeing conflicting UI messaging.I initially entered prompts through the main AI prompt text input while on the Files page, but both attempts failed with “Something went wrong” errors (example ID: 55a3160f-8fcc-4aca-82ac-0ad25065a110). Nothing was ever successfully generated from those attempts.After that, I backed out and tried again from a blank FigJam board instead (which I believe is the intended workflow for brainstorming/mind maps), but it then said I was out of AI credits and would not let me run the prompt — so I was unable to generate anything there either.What’s confusing is that I’m seeing conflicting credit information: A banner says: “Your Full seat is out of AI credits until they reset on Jun 12” But the AI balance panel shows 316 credits remaining, with 0/150 daily credits left and a Jun 30 reset date. It seems possible the failed requests still counted against my daily credits, or there may

The problem is very simple. And it makes me go completly crazy 😂When I have various elements, I used to select all and auto layout them. but now it modify automatically the size of the element within the auto layout frame. I don’t know how to keep them when I’m creating an auto-layout.  

I have a design library with styles, tokens, variables, components etc all set up and published.I’m trying to use this to create a kit in Figma Make but when I choose the design library, when I click in the components folder, it says ‘no components were extracted from this library’ and I don’t know why.

한 달만 사용할 계획으로 Figma 월간 구독을 신청했습니다. 하지만 갱신일에 맞춰 해지하기전에 오늘 제 카드에서 구독 요금이 결제된 것을 확인했습니다.구독을 계속 이용할 의사가 없었기 때문에, 이번에 결제된 금액을 환불해 주시고 구독도 함께 취소해 주시면 정말 감사하겠습니다.

Apparently I’ve been getting charged $20/ month on top of paying an annual subscription. The only way to (maybe) stop getting charged is to change my permissions to “view” only. So now I can’t use my own Figma account I’ve been overpaying for.  Their billing UI makes NO sense which I assume is to trick/force me into paying more. I REALLY want a refund for what I was overcharged and my time wasted.

Hello Figma Team and Community,I am a Grade 9 student at Cadet College Kohat, Pakistan.I would like to apply for the Figma Education plan, but my school does not provide individual student email accounts. Because of this, I cannot verify my student status using a school-issued email.I have proof of enrollment, including:Student ID Card Fee ReceiptIs there any way to receive manual verification or an alternative verification method for high school students who do not have school-issued email addresses?Any guidance would be greatly appreciated.Thank you. [image and attachment redacted by forum moderator to remove PII] 

When I try to upload a .ts file to Figma Make, I get the error message "Some file types cannot be uploaded," which links to this FAQ: https://help.figma.com/hc/ja/articles/31722591905559-Figma-Make%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8BFAQJSON files upload fine, and when I check my network settings, it says I can reach all the domains required for Figma to run.Does anyone know how to fix this?

I love the new addition of Figma Motion and it’s exactly what I’ve been looking for. In particular, the ability to export an animated SVG is fantastic and saves me so much time authoring animations “by hand”!ProblemI do however have a problem with the exported files. When I set up my animation in Figma, everything looks great. Exporting it as SVG adds additional transform attribute to the group, which (if it has animations) completely displaces it by said transform. When I remove the transform attribute from the group, the layout is fixed and resembles what I can see in Figma.I suppose the source of the problem is somewhere in the code that parses the animation set up in Figma and converts it to the SVG animation keyframes. As the keyframes already specify the position / translation, the additional transform on the group moves the entire group an breaks the offsets specified by the keyframes.ExampleMy example uses two rectangles with rounded corners, both of which are within a mask gro

I understand that the Education Plan is intended for educational use.I have one specific licensing question. If I create 100% original vector illustrations and SVG graphics from scratch using Figma (without using Community assets, templates, plugins, AI-generated content, or any third-party resources), am I allowed to upload and sell those original designs on Adobe Stock?Or does the Figma Education Plan prohibit any commercial sale of content created with the Education Plan, even if the work is entirely my own?I would greatly appreciate a clear confirmation so I can fully comply with Figma's license terms.

I don’t want to renew this subscription.I request refund. Thank you

Hello Team,An invoice has been generated for 4 paid users. However, 2 of these employees are inactive, and I have already downgraded their accounts to Viewer status today.Since the invoice is currently unpaid, could you please cancel or adjust it to reflect only 2 paid seats? Once the invoice is updated, I will proceed with the payment.Assist me on this. 

"Frame selection" shortuct (Ctrl+Alt+G) not working

I cancelled the automatic payment to terminate my subscription, but the payment was processed today. I would like to request a refund for this charge.

Hello, I am looking to change my email for my student account, but that has not been working, whenever I try a new email id and try to verify it. The verification link pops open and gives an error “ Sorry, your link has expired or is malformed.” I tried with 3 different ID’s but it ended up creating a 3 new figma accounts. I would love to get some help regarding this. Cause, I do not want to lose all my school work.

I want to change our Organization name from Balancehero India Private Limited to True Balance India Pvt. Ltd.Please help me resolve this.

Hello. I am a user who was using only one full-seat on a paid plan. I accidentally clicked the button to add another full-seat and requested a refund, but since I haven’t received a response from customer support yet, I am posting here. Today is my renewal date, but the renewal hasn’t been canceled, so please cancel this payment.

원하지 않은 dev 월간시트가 등록되었습니다.저희는 연간 풀 시트를 사용하고 있으며, 월간 dev 시트 사용을 원하지 않습니다.한 번도 사용하지 않았으며, 환불 요청합니다. An unwanted dev monthly sheet has been registered.We use the annual full sheet and do not wish to use the monthly dev sheet.We have never used it and would like to request a refund.

관리자 계정으로는 그냥 자동으로 풀시트가 열리는 줄 모르고 승낙햇다가 결제된 것 같아요 full seat 환불 요청 드립니다

모르고 취소를 안 했네요 ㅠ

Entire variable row became like this

Hello Figma Support Team,I hope you are doing well.I would like to request a refund for my Figma Professional subscription. I subscribed because I needed the Professional plan for a school project that was scheduled to be completed today. However, shortly after subscribing, my professor informed our class that the project requirement had been canceled, so I no longer need the subscription.As a student, I try to manage my expenses carefully, and I would greatly appreciate your consideration for a refund since the subscription is no longer needed and was purchased solely for this academic requirement.I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request. I look forward to your response. Kind regards,John Emmanuel B. Montemayor(redacted by the moderator due to PII)

Hi everyone,I’m testing the new Figma Motion feature and everything feels very intuitive so far, but I’m running into an issue with video playback.The Motion animation itself works correctly, but any video used inside the animated frame stays frozen on its first frame. This happens both in the Motion preview and in the exported MP4.At first, I thought the issue might be related to using the video as a background fill. However, I also tried placing the video as its own separate layer/object inside the frame, and the result is the same: the video still does not play. It remains frozen on the first frame.So the issue does not seem to be related to the video being used as a background. It seems more like Figma Motion is treating video fills/video layers as static images.What I have checked so far:The video is inside the animated frame. The video was tested both as a background fill and as a separate layer/object. The Motion keyframes work correctly. The issue happens both in the Motion pre

HiCould I kindly request a refund for invoice number 35B3270F-0004 and 35B3270F-0003. This charge was unexpected, as I no longer have a need for the service and had intended to cancel the subscription before the renewal date. Unfortunately, I overlooked the cancellation process, and the subscription was automatically renewed. Since the renewal, I have not used any of the paid features associated with the Professional plan. I have also canceled the subscription to prevent any future renewals. I would greatly appreciate it if you could review my account and consider issuing a refund for this charge.