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Hello Figma community,I need urgent help regarding a serious issue with my files.Today (24 April 2026, around 11:00 AM PKT), I was transferring all my projects from my Education account to my personal account.Education account: (redacted by the moderator due to PII)Personal account: (redacted by the moderator due to PII)I invited my personal account, transferred ownership of all files, and confirmed that everything was visible in my personal account.After that, I removed the Education account’s access and later deleted the files from the Education account (including permanently clearing the trash).However, after this, all files disappeared from both accounts.Before deletion, I also saw a warning that the files were still linked to an Education plan/workspace.These files include:Internship workPersonal UI/UX projec

Hi there, currently my forum name is my full name, I’d prefer it match my Community user name @designdc. Hoping someone here can help me make that change. I was surprised that this wasn’t a self-serviceable task.Thanks in advance!

Hi team,Despite giving elaborate prompts, attaching Figma frame and even after multiple asks and using much of my credits,  make is not showing any changes in the layouts as prompted. It says in the chat that it has made the changes, but those are not there. For e.g this is the message I receive on the chat “ All sections now match the Figma design with proper styling and layout!” after repeated prompting- but there is no change in the design . At this point it just feels like  it is hogging up credits without giving any value. I am continuously buying credits as they keep getting exhausted on the most simple asks - even then they are not completed. The outputs it is generating is incomplete and shoddy despite giving the simple files to generate exactly as. Disappointed.

I’m having an issue when moving components between files. Every time I transfer them, they seem to break from the original file. I’ve already tried all the solutions I could find in the forums, but the components still break when moved into a different file.Could someone from support please help me move these components into a new file connected to the design system? 

I get that I can use “after delay” but if the user sits at the top of the page longer than the delay, when they finally scroll to the object, the animation has already finished. Is there a better way?

FIGMA IF YOU ARE READING THIS, I have had a support case open for days and you have not responded. This is critical for my organization.We’ve created a table component in Figma and published a CodeConnect mapping using what used to be called Figma’s no-parser setup and now appears to just be documented under “template API” (https://developers.figma.com/docs/code-connect/template-api/).If we look at the snippet in the Figma sidebar, our code snippet shows up just fine, but when we query the MCP server, we get back its own completely-fabricated guess as to what it should be instead of our snippet, including dumping raw Figma props onto our React component instead of the mapped props.If we only add one row from the table, it works fine. If we add more than that, it fails. My best guess is some sort of size limit that Figma MCP has and th

In our team’s Figma component library, I successfully connected Figma Code Connect with a Github repository. I successfully connected an individual component, but in Dev Mode, when I click on it, i expect to see a React code snippet, but all I see is a “View connection” button. I am using the Code Connect UI (not the CLI). See screenshots below. What I see:Code Connect panel:Code panel:What I expect to see (this comes from https://youtu.be/s7BZz03icnY?t=244)

I'm facing a prototype issue while playing the animation. When I play Prototype, it's freezing

Hi everyone,I used to copy an image (Ctrl+C from browser or local folder) and then paste it (Ctrl+V) directly into an image component in Figma - like for cards or avatar images - and it would automatically replace the image.But recently, this no longer works. When I try pasting, nothing happens. Now Figma only shows options like “Upload from computer” or “Make an image” (screenshot attached).I’m wondering: is this a recent change or bug in Figma?Is there still a way to paste an image directly into a component without having to upload it manually?Thanks in advance!  

강사 계정으로 요청드린지 한참이 지났습니다.왜 아직도 승인 결과가 안나오는거죠?승인이 되었으면 되었다, 안되면 안되었다 연락이라도 주셔야죠.저희 학교는 취업 특화 학교로 AI학과에서 신설한 피그마 교육과정이었습니다.덕분에 승인을 받지 못해 무료 기능만 사용하고 있네요.어떻게 된건가요?

Hi,Requesting the name change on organizational level from Nuuday to TDC brands?Can you help us on this 

I submitted my plugin for review on March 8th, and as of today (March 27th) I still haven't received any feedback from the Figma team. No approval, rejection, or requests for changes.That's over 20 days of waiting, while the submission form indicated a turnaround of 5-10 business days.Could anyone share how long the review process is currently taking? Is this wait time normal right now, or should I follow up somewhere specific?

Hello! I deleted an old account to account for new things, but now when I want to sign in with the same email, it keeps saying “request failed”. I am wondering why this is so and when will be an appropriate time to sign up a new account and get the verification to go through.

Hello, I have just deleted my Figma account for some reasons. I want to re-registration my account back with the same Gmail address before but the text displayed is “Your request has failed” Are there any effort that can be done from the teams to fix and unblock this? Here’s the address that I want to re-registration Email account: (redacted by the moderator due to PII)

I’ve been trying to publish all day after making some changes and it keeps coming back with an error message. Can someone help? 

Hi! I want to add a custom domain name to my Figma Site while on Education plan, currently it something like mywebsite.figma.site and I want to turn it into something like mywebsite.com. I've seen the option available a few months ago but I can't seem to find it anymore. Is it still possible ? Thank you!

Hi team!I found some strange behavior with Slots in instances.Context:A component has a slot with content, and part of that content is placed inside frames — for example, in my case they are additional chart lines with dots. Frames witn the line 1 and line 2 are visible, other 8 frames with lines are hidden. Some of those hidden elements are controlled by component properties. If you change the content, enable or disable any of the hidden frames inside the slot in an instance, all hidden elements inside those frames disappear.  

When a component uses properties to control nested instances inside a slot e.g. color, overriding any properties of the nested instance e.g. a text property, causes the parent component's properties to stop cascading into it. The only recovery path is a full instance reset, which wipes any existing overrides in the process.As a result, for all components where parent properties control nested slot instances, the new slots feature cannot be adopted within our design system. I’ve attached a short video recording to demonstrate the issue. Thanks!

How do I get around this? I keep getting “downstream service error” while trying to generate an image and this had happened at least 4 times in a row. 4out of 5 times it only works now. I have reset my connection, opened and closed the tab, nothing seems to be working.

Hello, Can someone help me? My collegue has a side bar with variables etc.This is mine: How can i get the other ui? Thanks!

Hi,I’m experiencing an issue with billing that I don’t understand.I cancelled my subscription on time, however, I have still been charged. I am unable to access any billing settings to remove my payment method or properly manage the subscription.At this point, I cannot even see or modify my billing information, which is very concerning.I have contacted support and haven’t got any response on the matter yet. Could you please:Confirm whether my subscription is fully cancelled Explain why I was charged after cancellation Help me remove my payment method Process a refund pleaseThis situation feels misleading and frustrating, as I followed the correct cancellation steps.Thank you for your help.

I had a Figma Professional plan from March 24 to April 24. After purchasing the plan, the subscription charge was deducted from my card. I then downgraded/cancelled the paid plan after the full month ended.However, Figma has charged my card again, even though my team still shows as being on the Starter plan, not the Professional plan. I do not see any active paid subscription on my team, so I’m not sure what this new charge is for.Please review my account and billing history, explain why I was charged again, and issue a refund if this charge was made by mistake. attaching the proof.

Hi there even though im the owner of the file i created. but im not able to copy the url from browser and share with anyone. when i send the link to them they see the error, Unable to open the file. and my share button on the top right is greyed out as well.However, in the past i was able to do so.(see attached)

Couldn't reach server, try again in aTry againminuteI am getting this error for the last hour is there anything down on Figma side? 

We use Figma slides for our presentations, sometimes we don’t have internet connection as we present. The option to “Make available offline” works fine, UNTIL there are prototypes in the presentation. This doesn’t work anymore, prototypes don’t load. Tried to open the said prototype and also make it available offline, still doesn’t work.We absolutely need this to work, we cannot arrive at a presentation with stuff not showing.So I kindly ask if it would be possible to fix this issue please.