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Hello Figma team. I am an undergraduate studying in college. I am probably reporting this problem for the 6th or 7th time, but it’s important for my career as a UI/UX designer, so it would be great if i could get the required help. So for the past 1 or 2 weeks I have been trying to verify my status as a student using my student email ID. It started off with a bunch of errors and I reached out to both SheerID and education.figma to resolve this problem. However, I got turned down each time. This is what the mail says: Thank you for your patience while we conducted a thorough review of your verification history and the associated escalation. After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific re

Hello, I tried to create a new account with my job email address, when the project owner sent to me the share link to a project.Never received any confirmation email from you on that email address, nor I am be able to reset the password because I don’t receive emails from you.Today I just got a reminder on the job email address account (that I could not confirm nor change the password) that I still did not opened the project (guess why… -.-)I thought the problem could be that I already have an account.Then saw this topic → And it really seems a similar issueCan you shed some light please?Thanks in advance

Здраствуйте. Уже больше недели не работает Фигма в браузере. Попыталась скачать приложение для Windows - не устанавливается. Конечно, удобнее работать через сайт. Подскажите, в чем может быть проблема?

Hi everyone,When presenting UI designs to clients, I sometimes feel that simply showing raw Figma frames doesn’t always communicate the full experience of the design.Clients who are not designers often find it difficult to visualize how the interface would actually look in a real product. Because of that, I’ve been exploring different ways to make UI presentations more engaging and easier to understand.Some designers use device mockups, others create presentation-style layouts, and some export designs into slides or prototypes.I’m curious how other designers approach this.How do you usually present your UI designs to clients so they understand the idea clearly?Do you present directly from Figma, use mockups, or follow a different workflow?

Hi team,My project on Figma Make suddenly stopped working today even though I made absolutely no changes to the code or settings. The production site was working perfectly until a few hours ago.Now I’m seeing two major issues simultaneously, which strongly suggests that a recent platform-side update in Figma Make caused this.1️⃣ CORS failures on ALL fetch requests to my Supabase Edge Functions Every API request from my frontend to Supabase now fails with this error:Access to fetch at 'https://fkfqsvrjzpebwkwtqcfr.supabase.co/functions/v1/...' from origin 'https://barracks.imtiyazahmed.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Browser logs:Network error on /ideas: TypeError: Failed to fetch Network error o

My file is not in my trash and neither can gain access from a direct link that i have. The link is  !https://www.figma.com/board/IBIBPtva74e8Z2dstlhULb/Te-damos-la-bienvenida-a-FigJam?fuid=1099070094870456447I have a free account and never shared the link to anyone. 

I have a Figma Make prototype that keeps freezing in Figma Make. It loads but when you start clicking things won’t work in the Mac app or the Browser. But the published version works fine in the browser. I also keep getting the same 3 warnings and the Fix for me button over and over. I checked the console log in the browser and it mentioned something about too many react calls being loggedI put the console results into Make and had it look at them and this is what it returned Here's what's happening and the recommended solution:The Statsig library (used by Figma internally for analytics) is stuck in an infinite retry loop because it can't initialize properly in the Figma Make preview environment. Every second it logs "Statsig is not ready to log exposures, will retry in 1 seconds" and queues another retry, eventually creating thousands of pending callbacks that lock up the browser.Immediate workaround:

How do I upgrade from a free plan to a paid plan with a Dev seat? I’m not part of an organization, and I have no admin to appeal to.

Dear Figma support,I'd like to request an audit of My Account history for the last 1 week, The subscription done is gone and all files on my account have been deleted.At the moment, I’m still unclear about what happened to the files in my account or how they can be recovered.I’m particularly concerned because this account has been active for over a year and contains numerous project files tied to ongoing products, along with an active monthly subscription. However, it now appears as though the account was newly created on March 15, 2026, with none of my previous files present.I would also like to reiterate that I did not take any action to delete my account or remove any files. Doing so would be completely counterproductive given the active projects currently associated with the account. I have already checked the Trash section (both Files and Projects tabs) and there are no files present. and also i am

I am not able to publish my plugin because of “some reason”.I get the message “detected a change to your account details” like many others I have seen in the forum.The error message suggests to contact support, and after doing that, the reponse email suggests to write on the forum. Like I am doing. It is a very confusing and quite frustrating process and it would be nice to have an idea of how long this could take. So could you write here the expected waiting time for this kind of issue? Maybe that will help other people in the same situation in the future. Thank you. 

I’ve already created a ticket, but I haven’t heard from anyone.Our account manager created a new organization instead of adding new Dev Seats to the current organization.Can someone please reach out here and let me know you’re out there? I’m unsure if there’s actual a support group at Figma. 🤔

I recently updated Figma and now when I’m in a file or on Home and click the [+] in the top bar to open another file - the search bar isn’t focused anymore. I have to go and click on it to start searching where before it was focused by default. It’s really annoying.  Tabbing doesn’t work either - it cycles through already open files from left. 

Hello Figma Education Team,I am a professor at ESMAD (School of Media Arts and Design, Portugal), and I’m writing to ask for your assistance regarding the validation of several student Education accounts.Currently, a number of my students are having their accounts blocked due to failed validation. There doesn’t seem to be a clear or consistent reason for this, and the behavior appears somewhat random. We have been using Figma Education accounts with our students for several years without experiencing these issues.Additionally, the validation process seems inconsistent: some students receive approval almost immediately, while others receive no response at all and remain stuck in a blocked state, leaving their accounts unusable.I would kindly ask if you could give special attention to accounts using the **@esmad.ipp.pt** domain. These validation issues are currently affecting the normal functioning of our classes and impacting students’ ability to participa

Currently my figma account is linked to my school email account, but I need to change it to my personal email before my school email is eventually deleted. The whole process goes smoothly, I get the confirmation email, I click “confirm email”, and then it says that I can’t update my email because it’s already taken, but the “email” they say is taken is just random letters and obviously not my email.  

Hello,I encountered an issue while using Figma. I am unable to access a file that I originally created. The page currently shows the message “You can’t access this resource.”This file was created by me, and I have always been the creator/owner of the project. Previously, I only invited a few collaborators to work on the file. However, I can no longer access the file, and I cannot find it in my project list.I have also checked my Drafts, but the file is not there. I’m not sure what happened.This project is very important to me and I’m quite concerned about losing access to it. I would really appreciate it if you could help check the status of the file and restore my access.

See screen shot. Getting this pop up. App and chat has been working fine. We went started on another phase of code and now this continues to pop up.

I cannot drag and drop a component into a slot, it only allows me to add from the preferred list, sometimes I may want to drag and copy components from near frames, but the slot won’t accept the component this way.

HyyI am not getting preview of design which is made by figma make AI , i have created many design but suddenly i am not able to see preview at all, it showing black or empty , i can see all code but not able to see preview ui .can you please make this correction 

Hi Figma team and community,I am trying to use Figma MCP (Model Context Protocol) integration in VS Code, but I’m running into a persistent issue that prevents the connection from working. Problem DescriptionWhen I configure mcp.json like this: { "inputs": [], "servers": { "figma": { "url": "https://mcp.figma.com/mcp", "type": "http" } } } and start the server in VS Code, I get the following error: Server exited before responding to `initialize` request. Error sending message to https://mcp.figma.com/mcp: Error: Protected Resource Metadata resource "https://mcp.figma.com" does not match MCP server resolved resource "https://mcp.figma.com/mcp". The MCP server must follow OAuth spec https://datatracker.ietf.org/doc/html/rfc9728#PRConfigurationValidation Attempts to use SSE mode or a local proxy have not worked because

Hello Figma Support,I’m trying to upgrade to the Pro plan, but I keep receiving the error message:“Payment can’t be completed, please use another payment method.” I’ve already tried entering my billing details, but the transaction still fails. Could you please help me understand what’s causing this issue?I’m from Indonesia, and I use a Mastercard debit card. I also have made sure that my balance is very sufficient. I have already tried more than 5 times, and it still fails. I have even tried to use a Visa credit card, but it’s just useless. Please help me.

I understand that you want to stop bots, but showing me 10 poor quality pictures, which I have to match against 8 others each time is just horrible design. Almost dropped out directly, but figured I can vent afterwards as well.

 Hi everyone,I’m trying to figure out the best way to work with some AI-generated content I created using Figma’s AI tools.What I’d like to do is export those designs into a format that I can either: print, or continue editing outside of the original AI-generated workflow I’m wondering whether anyone here has had success exporting AI-created designs into a format that works well for printing or for further editing.For example, have you found a good way to export them as: PDF SVG PNG another editable format I’d also be interested in knowing whether there are any limitations with layers, text, vectors, or editability after export.Has anyone had luck with this, or found a workflow that works well?Thanks in advance. 

I’m currently experiencing an issue when trying to verify my student account. Every time I attempt the verification process, I receive an error message and the verification cannot be completed. I also received a notification saying that if my account is not verified before March 15, I will no longer be able to use Figma Design.I have also contacted SheerID, but they informed me that they are currently unable to verify my student status at this time. This is quite concerning for me as I rely on Figma for my studies, so I would really appreciate any help in resolving this issue. 

I am reaching out to the Figma team as someone is  enrolled as a student at college. My classmates have been able to verify their student account. But I am unable to do so. And now I have come down to ‘Verification Limit Exceeded’. It’s a frustrating loop and I have even reached out to SheerID and education@figma multiple times, but the request has been turned down and failing, saying they’re unable to verify it. Please help me for the same. 

Hello everyone, I’m newish to Figma and need some help creating a template. Mu document has editable text, logos and colours of background boxes that need to be controllable from one Excel/CVS. I tried a few plugins and with the first one I was able to get the text and logos to change, but it didn’t support solids. Then I tried another plugin but this time I could only get the colours and text to change, but not the logos. Is anyone aware of one plugins that could change all those attributes from a single Excel doc? Thanks in advance! :)