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Hi, Figma Team! When prototyping in Figma, how do you usually handle transitions between mobile and tablet screens? Any tips?

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.It is just “Failed to import file” error with no clarification at all…Just yesterday it worked and now this.. Perhaps latest update broke something? [This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]

Hi everyone, I’m running into some confusing behavior with Auto Layout sizing when using nested Hug and Fill settings, and I’d love some clarity on whether this is expected. Here’s the setup: I have a parent frame with its width set to 100 and its width sizing set to Hug. Inside it, there are three child nodes: two text nodes and one frame node. The two text nodes are set to Fill, and the frame node is set to Hug. Now, here’s where it gets strange: When I change the frame node from Hug to Fill, the entire element’s width increases to match the width of the longest text node. This seems unexpected, because the parent frame already has a defined width of 100 and is set to Hug, so I would think that should take priority. Even more confusing, if I set one of the smaller text nodes from Fill to Hug, the overall width decreases — it looks like that takes precedence over the fill sizing, which doesn’t fully make sense to me.  Is this the expected behavior? And if so, how does Figma deci

Hi everyone,I recently noticed that Figma Sites now allows us to embed video directly into frames, as follow:  This looks like a really useful feature for adding richer content.However, I am running into a problem: The video displays and loops fine. But the sound does not play at all, no matter what settings I choose. I have tried enabling “Play Sound” and disabling “Mute,” but the video remains silent. Has anyone else encountered this issue? Is there a workaround or a known limitation with Figma Sites’ video embed? Or could this be a bug in the current release?Would really appreciate if anyone from the community (or the Figma team) could clarify whether sound on video embeds is officially supported yet.Thanks in advance!

HiA few of my students keep receiving the message “an admin needs to update a seat so they can get access” (with a red exclamation mark next to it).I am currently using the free Edu plan, and at the moment there are about 38 Collab seats already taken. The students experiencing this issue have attempted verification, and their status is showing as Collab, but they are still unable to gain access.Could you please advise on the solution or next steps? Is this related to a seat limitation, or is there something else that needs to be updated on my end? What exactly? Thank you very much for your help! 

 Im currently a student at the University of Cincinnati in the DAAP program. One of my main issues with Figma at the moment is the verification of the education plan. I've been told to contact SheerID, but after numerous replies and sending support email tickets, I've also been ignored about resetting my verification. I desperately need Figma for the current assignments Im working on, and my college professors are giving me less and less time to get this issue resolved. Can you guys please do something to help me out, because every time I send in an image of a government-issued ID, like drivers license, it's not getting verified. Please help me out, I desperately need Figma or else im out of luck and losing grades.  

hey so im loving figma make ive built a few websites just by prompting but what i am confused about is why figma make and figma sites are 2 separate things i saw there is going to be an update to figma sites to be able to point and edit specific things but im just wondering where that then leaves figma make because now a couple of my websites are done i want to transfer them from figma make to figma site incase i want to make specific changes manually without prompting i just find the whole figma make and figma site separation confusing 

I encountered this problem with gradient in editor and in preview.What is causing this? Top - What I see in editorBottom - What I see in previewGradient settings colorGradient settings in frame  

I’ve recently created a new color token library as part of our Design System, which has now replaced the old one. However, I’m running into some issues with older files.These files still contain references to the old library (which has been unpublished) alongside the new one. As a result, some components don’t work as intended, even though they’ve been updated to use the new library.When I pull in brand-new components, everything works fine. The problem only appears with components that were originally linked to the old library, it seems like there’s some sort of conflict going on.Since we’re talking about hundreds of existing components in the olf files, replacing them all with new ones isn’t really an option.Is there any advice or best practice for resolving this kind of conflict without having to manually replace every component?

I made a totally logical variable/conditional setup and it doesn’t seem to work on desktop prototype: Test-input-visible” is a boolean variable property, while “text-input” is a string variable propertySo I thought I was wrong about the set up so I asked Chatgpt: Chatgpt’s prompt responseSo, just to confirm if I made a mistake, I make a simpler interaction to test it out: Simple prototype setBut I am still facing the same issue in prototype mode:  Simpler interaction in Prototype mode I also set it to “on click”  Sampler animation state to “on click”so I can try it out on mobile and works. (I used my Bluetooth mouse to test it out) but not on desktop: Prototype on mobileHave I done anything wrong? is this a bug? how do I solve this problem??

I am working on a white label product, where we have a set default mode for our product (purple colours) & we use modes for branding.We have what we consider core tokens and then component tokens.In the Core tokens, all brands are linked with their proper swatches.When I am “remapping” a component token though, all swatches preview values of the purple default colourBut, when you break the swatch, the correct hex value is displayed, per brand. Also, when switching between modes (brands), on the side bar, the swatches change based on the brandThis problem appeared 2 weeks ago, after I updated FIGMA, but this is also happening in the desktop app as well.I believe it is due to the default mode being set as default, since when I switch the other brands to default the same happens.Is this a UI bug, or is it something that can affect the actual variables and therefore the exported json that we give to our dev team?Apart from this being very difficult for us to work with, it poses a possi

Hi everyone,I recently subscribed to Figma’s $5/month annual plan ($36/year) for personal use. Yesterday, I was accidentally charged $190 after approving a team member when I only wanted them to view a file.I noticed the mistake within a couple of hours, immediately removed the person, and submitted a refund request.Since this just happened, I’m wondering: Has anyone here had a similar experience? Were you able to get a refund or credit back? How long did Figma support take to respond? This amount is quite significant for me financially, so I really hope they can make an exception. Any advice or shared experiences would mean a lot.Thanks so much 🙏

Hi, we were setting up our color variables for light and dark mode and noticed that the preview of the colors in dark mode do not represent the actual value behind it. Anyone has any idea why this happens and how to fix it?  A little backstory, we have set up core, base and applied tokens in the variables window. The base level is where we set up theming. However, in our applied level we sometimes overwrite a color for a specific token in dark mode. However, when we do this, the preview seems to show the colors as presented in light mode instead of dark mode. When we actually apply the token, it all works properly, it is just the preview in the variables window that shows the wrong color.

Considering that document.execCommand is deprecated, what would the best way to write to the system clipboard within a custom plugin? Right now, it’s a bit hacky where one can create a temporary HTML UI, set elements like textarea with the intended value to copy, then use document.execCommand. That will likely not be supported in the future, so ideally there’d be a nice and secure way to work with the system clipboard through a Figma API.

Hello everyone, I’m newish to Figma and need some help creating a template. Mu document has editable text, logos and colours of background boxes that need to be controllable from one Excel/CVS. I tried a few plugins and with the first one I was able to get the text and logos to change, but it didn’t support solids. Then I tried another plugin but this time I could only get the colours and text to change, but not the logos. Is anyone aware of one plugins that could change all those attributes from a single Excel doc? Thanks in advance! :)   

This also keeps happening to me in the browser - it’s really disruptive.

This prompt appears every time I am pasting an image. I DONT NEED TO BOOST MY RESOLUTION EVERY TIMEPlease make it stop.

Hi there! I’ve been loving the new annotations feature, but have been experiencing an issue with it over the past couple of days. When I’m looking through my designs and try to zoom in, all of the annotations disappear before I can get close enough to see what they’re attached to. Has anyone else experienced this?

I can’t find the italic versions of Noto Serif. I might be missing something but I’m not seeing them as available when selecting font weight. I tried on browser and desktop versions of Figma with no luck. The italic versions are available on Google Fonts though.Normally, I would just download and add to my laptop through Google Fonts as a work around, but in this case that seems to make Figma read it as a local font which is unusable on Figma Sites.Does anyone know what’s going on?  

I need your help to resolve an issue with Figma Slides export. I created a presentation and spent considerable time on it. When I exported to PPTX, the file came out with major errors: colors shifted, frame properties changed, and some elements displayed incorrectly. I also tried exporting to PDF, but the same rendering issues appeared.Because of this, I was very disappointed and now I will have to rebuild the entire presentation outside of Figma Slides. Please clarify if there are fixes in progress or recommended workarounds to avoid such export problems.Thank you,Iryna

Hello - the higher education institution that I teach for (OpenClassrooms) is on the list of approved schools, but I don’t have an email address associated with the school (none of the educators do). I filled out the form to verify and selected the appropriate options but ran into an error.Screenshot: https://shottr.cc/s/FDcX/SCR-20251001-h57p.pngReached out to figma support and they rejected my request since I am on a starter account (I was on an education account). Thanks!Niki Brown 

I do not know how, but in Figma, I got this point using which I was able to set the center of rotation. Last time, I saw this in Sketch, but this popped up today. I was surprised. But then, the moment I duplicated the ear vector, this was gone. I do not know how I triggered it. Tried lots of things and searched all around. Couldn’t find a shortcut or a trigger using which I could enable this.

Hello Figma Support Team,The core feature for measuring distances between objects by holding the Alt  key has suddenly stopped working for me.This happened unexpectedly in the middle of my work. The measurement guides (redlines) no longer appear when I select an object, hold Alt, and hover over another element.I have already performed the following troubleshooting steps without success: Restarted my computer. Reinstalled the Figma desktop app. Tested this in both existing and brand new files (the issue occurs everywhere). Tested in the browser version of Figma, and the issue persists there as well. None of these steps have resolved the problem. Could you please look into this?Thank you.

Hello Figma Support Team,I am a student currently trying to sign up for the Figma Education Plan using my NYU email account personal information redacted. However, the verification has not been successful.I have already reached out to SheerID regarding this issue, but I haven’t received any response from them so far. Since I urgently need access to the Education Plan for my coursework, I wanted to ask if there is any way Figma could directly help me resolve this issue.Could you please look into my case and let me know if there are additional steps I should take, or if you can assist me in verifying my eligibility?This account is absolutely essential for my classwork, so I kindly ask for your urgent assistance in activating my Education Plan as soon as possible.Thank you very much for your help and support.

Hello everybody, Issue description:I have problem with Figma which is stopping be from using Figma as I experience crashes almost every time I try to scale or move any frame. It does not seem to be related to complexity of the design file as it happens on both projects which contain 3 frames and 2 components and projects which are much more complex (tens or hundreds of layers). This occurs regardless whether I use browser app or desktop app.The error messages I get are mostly ‘Something went wrong, reason: crashed’ or something what seems like ID of the object I was manipulating (even when it is just one blank frame).Around one year ago, I have never had a Figma crash, but since around last 6 months it happens all the time.My specs are:Geforce RTX 4080 Intel I-9 -14900HX 32 GB RamWhat I tried:Two days ago I even reinstalled my operating system (Windows 11) but crashes keep happening even more often I would say. It is not clear to my why I am able to use Figma for 15 minutes and experie