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I need to add a new user to our figma account. We have open seats, I am an admin and I don’t have the ability to do this (see screenshot).  This is critical for a new designer who needs access by 3/13.

I created a component library that has been used for some people. But when i make a little change in the main component respecting then layers names, or just change de auto-layout typograph people say that when they update the document the instance override to the content in the main component. I already tested in my own file and it doesn't happened anything. I don't know what to do anymore.

Hi Figma team, I have been having problems with the education plan, i applied in February for the plan and ran into some problems so I contacted the SheerID support team. They were able to verify that I am indeed eligible for the plan. My problem now is that my account still shows that I’m still on the free plan.I have already submitted a support ticket and sent an email to the email provided by SheerID for the support team, I have yet to recieve an answer on either of these.I was wondering if someone could help me here, i have verification info for SheerID if this would be needed.Thank you so much in advance

Hi everyone,I am experiencing an issue with the Figma Sites CMS that started today, despite everything working perfectly yesterday. I have a CMS list where the first item I click directs me to the correct page, but when I try to access a second (different) item from the list, the page continues to display the content of the first item.Even though the URL in the browser address bar is correct and reflects the slug of the second item, the page itself fails to render the new data and remains stuck on the previous content. This seems to be a significant rendering glitch as no changes were made to the setup between it working yesterday and failing today.I would like to request urgent assistance from the Figma Support team to look into this behavior, as it is currently breaking the navigation and functionality of my CMS collections.Thank you for your help. 

There is no visual indication on a frame that has been inverted and rotated that the inner positioning is then inverted even if all other settings are normal. This requires a rebuild of the entire frame and reinsertion of all its components, which is terrible if it is already a component

Hello Figma Education Support Team,I am reaching out regarding an issue with my Figma Education subscription.I completed verification through SheerID, and they have confirmed that my approval is successful. However, I am still unable to access or activate the Education plan on my Figma account.Below are my verification details for your reference:[redacted]SheerID has confirmed that there are no issues on their end and advised me to contact Figma directly, as subscription activation is managed on your platform.Could you please review my account and help ensure the Education plan is properly applied?I would appreciate your assistance in resolving this at the earliest.Thank you,Abhay

As mention, I had a component set with some variants. I deleted some, kept 3 and made some changes in file i’m using as a library.  When I’m on another file where i’m using the library I still see the old component. With the variants that I deleted and only some of the changes I made. If I import an instance and click to open the main components it either tells me the isntance i’m looking for has been deleted (so why is it showing it to me?) or if I’m using one that I changed but I still see the old one, if click to open the main component it goes to the right file and show me the right component updated as it should be. So the link between the file works. Is just refusing to update the component. I close figma multiple times. I tried desktop app on Mac and tried the browser. I deleted the cache. I use the trouble shooting  > reset and restart figma and nothing. it’s just not working. You guys really need to focus to n

I keep trying to update the Payment details in our Admin account, but the info is not saving, and I’m not sure if it will charge the card I added.How do I make sure our quarterly invoice is paid without interrupting service?

i just… first of all, cheers to devs for ruining the work mood, second, how to disable auto-lists and all the auto-formatting in figjam? i don’t need it. neither does anyone who ever worked in Word. thanks.

On the website, the modal is cut off.

Hi, I get some visual artifacts after tweaking some graphics settings on my Windows laptop. Do you know which setting might cause this? 

I’ve tried to add an embed in which I’ve added the html code from my tally form but I’m not able to add this to a button inside my navbar in order for the user to access the form. Does anyone have any idea about how this might work? A workaround or any suggestion about how I can achieve this would be great. Also any idea when forms will be something easier to do in figma sites? I would have guessed that by now this would be already a feature supported, as many sites have forms or pop-ups, overlays and so on.The other solution is just to make another page with that form but still I would be an ember and not something more integrated in the figma world.

Dear Figma Support Team,I was surprised to find that my account was suspended without any prior warning or explanation. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.I respectfully ask that you check the suspension and, if you can, get my account back. If there was a problem or infraction, I would be very grateful if you could let me know what went wrong so I can make sure it doesn't occur again. I have always intended to use Figma sensibly and in accordance with all of your rules. I genuinely respect Figma as a design platform and use it every day to advance my career. In order to continue working uninterrupted, I would be extremely appreciative of your assistance in resolving this issue.Thank you so much for your understanding and support. I look forward to your positive response. Regards,Tung

I’ve created a simple CMS collection and added a CMS list to my site’s homepage. When clicking into either of the CMS items (labeled case studies), the page loads but none of the CMS content. I have to manually refresh the page and only then content loads. When I inspect the page, the content is there, it’s just not being displayed.Furthermore when a user is on a CMS item page, and attempts to click the logo in the nav bar to access the homepage, the CMS list that loads only displays a single item listing (which doesn't retain styling , nor imagery). Can someone help figure out how to resolve?

Screen Recording I designed ‘Navbar’ component with 2 variables (Default, Expanded), for Navbar body container applied slots. In this body container, I used one componet (Entity Tab) having variables default and expanded. In Navbar (Default) body container varible used ‘Entity Tab’ default and in Navbar (Expanded)  used ‘Entity Tab’ expanded variables. While switching between Navbar component, ‘Entity Tab’ (present within slot) properties not changing.

We are trying to use our internal React packages in Figma Make, but its not working due to Figma Make using React 18, and our packages require React 19. The AI has tried to upgrade but its saying that React 18 is bundled with the preview iframe and cannot be upgraded. How can I get around this?

Hello everyone,I have been experiencing an issue with some of my components mainly Inputs and Dropdowns, they reset back to default when hovering and when clicking them. I built them about 3 weeks ago and they were working perfectly until today. These are screenshot of the issue:Figma Version: Figma Desktop App version 125.10.8Operating System: Windows 11 24H2I thought the problem was that I’m using them inside a Slot I placed in a side modal, but checking the project looks like many of the instances are broken, in forms, modals and other frames, except in the “UI KIT page” (where I built them). I also tried building everything again but it keeps happening randomly.  This happens when playing the prototype on the Figma desktop app and the Chrome navegator when I’m lo

Dear Figma Support Team,I’m asorn, my Figma account email is [cjl294114430@gmail.com]. I encountered an error when publishing a plugin to the Figma Community: “We detected a change to your account details. Please contact support@figma.com to proceed”.Thank you for your help. I look forward to your reply.Best regards,

Hi Figma community,I've been experiencing an issue with the Point & Edit feature it gets stuck in a loading state and never resolves.Steps to reproduce1. Click on the Point & Edit feature in Figma2. The loading state triggers ("Live preview loading, interactions may not be saved")3. It stays stuck indefinitely :  mine has been loading for over 2 hoursWhat I've tried- Reloading the page- Logging out and back in- Waiting it out still stuckNothing has worked so far. The rest of the editor seems functional, but Point & Edit is completely unusable.Environment- Tried in both browser as well as in AppHas anyone else run into this? Is there a known workaround or fix?Attaching a screenshot for reference. 👇  

I've been receiving one-time charges and credits for several months now, and I don't understand how this bill is calculated. I currently have four monthly full seats and one full annual seat, so my monthly bill should be $80. Why is there an additional charge of $36.77? 

Hello, I’ve tried to verify my student status through SheerID, but it does not work properly. Every time I upload something, I get an error that says:“The document is insufficient for establishing eligibility for this offer.”I’ve submitted the two documents that they suggested, my transcript and a tuition reciept, with my full name, the school’s name, and the date (current academic year/the current date). My school ID does not contain an expiration date, so I couldn’t do that.I’m not sure what’s wrong; I’ve emailed SheerID support, and they’ve been unhelpful with a copy-and-paste message that says they can’t help me. Here is the email:After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or ma

Hi Figma Support Team,I hope you are doing well. My Figma account link has been deleted and I am unable to access my projects. I have already tried recovering it, but the issue persists. Could you please assist me in restoring my account or providing access to my projects?Thank you for your help.Best regards,

Hi,I’ve been trying to verify my student status for Figma Education Plan through SheerID, but I have had many problems: at first, when I sent the file for the first time (in Italian), they told me they would have had responded in less than 24 hours, but this didn’t happen. So, I resent another form (with the same document), because I thought it was an error, but even in that they didn’t respond.I sent an email to SheerID support, and they told me: “we are unable to verify your status at this time”So, I tried to send another documents in SheerID, but I received this error: “Verification limit exceeded”. I tried to contact figma support through a form, attaching some of my school’s subscription files, but it answered Fig, telling me to “to work directly with the SheerID support team at 

​My entire Allure project, which I've been working on for two years, suddenly disappeared... It's neither in the drafts section nor in the trash section...I see on the forum that this figma error is common and I'm not the only one facing this problem... I messaged ​@Celine_, who is a kind of figma support as far as I understand, and she gave me a link where I can send my request for help, but no one is really helping... they keep telling me to check the trash section and stuff like that.. Can someone help please?

Currently, my site is experiencing problems when I try to publish it. Unfortunately, there isn’t any additional information about the issue because the error message isn’t clear. Could someone help me? It has been like this for two days now.