Get Solutions

Submitted Basalt on March 15, still pending. Plugin exports Figma variables to Git as DTCG tokens. Any status update?

i would like to refund pretty please. because i don’t think i gonna need that much[redacted by moderator to remove personal information]

My boss recently paid for a full seat Figma professional annual plan. I had already set up my design system and published it. I open my account today, as soon as I login I find out that my account has been demoted to free account. I don’t understand why can someone help me out with this issue. Also noticed it is a persistent issue with so many users reporting the same thing. Thank you

2월만 사용했고, 3, 4월은 사용하지 않았습니다.월간 결제라고 생각해서 월간만 이용하는 줄 알았는데 이후에도 자동으로 결제 되고 있더라구요.3, 4월 결제 환불 부탁드립니다.감사합니다.

i want to calcel. and refund!!!

On 9th April we were scheduled to charge for our annual figma subscription renewal. We were ready with our corporate credit card to make the payment.But just an hour before the renewal automatically happed. And it didn’t charged the previously saved or used corporate card instead it charged my own credit card which was never been used or saved in figma for any charging. It was more than a 1000 USD that charged my own credit card. I was quite surprised to see this and immediately raised it to support team. Though they used to reply within hours or the same day before but it has been almost 4 days still no reply.  Then i did some research and tried to console my brain with some logic that why this happened [keeping some hope that it will get resolved soon]. Here is what i found:Figma's billing interface deliberately hides active credit card details to comply with st

Hi Figma Support Team,I accidentally deleted one of my Figma files, and it was also removed from the Trash, but I wanted to check if it is possible to restore it from your server-side backups.As unfortunately by mistake it was clicked- ‘ permanently delete’ from trash.Here are the details: File Name: Untitled or Untitled 2 Date & Time When File Was Deleted: 17 April 2026 around 10PM SAST  This file is very important for my ongoing project.Please let me know if there's any chance to recover it.Waiting for team figma to get back me as soon as possible with recover my file link.

Hi team, My plugin:https://www.figma.com/community/plugin/1619733963699677957/variables-tokens-collections-importerIs still in review after 10 days. Please can you let me know when this will be published. It is a very simple plugin.

The behavior when pressing “Esc” in the Variables panel is not working as expected. By default, whenever two or more windows are open, the last child window should be the first one to close when pressing Esc.In the Variables panel, the behavior is reversed, and the parent window closes instead of the child window.My suggestion is that, when a sub-window is open inside the Variables panel, pressing Esc multiple times should close each window in the correct hierarchical order. Reported behavior:Esc key behavior in the “Variables” panelExpected behavior:Esc key behavior in the “Styles” area 

I can't see image in this file with editing but in my web browser smartphone i can see picture with editGuys, help me for this problem. Thank you

these are the lines that appar i cant delete them and they will mess with my design when i lasercut it 

I’m using the framework agnostic Template API (moved away from the React specific approach) and the CLI (v1.4.3) to publish code connect files to our library.The publishing succeeds and the code connect preview displays in the right panel when switching to dev mode. When I open the “Component behavior” modal, the code connect preview snippet does not display when toggling properties within the component. It does show the component as “connected” within the modal as well.I’m wondering if anyone else is having this issue.

We have a private OAuth app published to our organization, with redirect URI http://localhost:3000/api/figma/callback and scope org:activity_log_read. We are using the documented authorize URL pattern for the Activity Logs API, but https://www.figma.com/oauth?... immediately returns “Parameter payload is required” before redirecting to our callback.This happens in a normal browser and blocks OAuth for Activity Logs.

Hovering over a bound variable used to show its resolved value and description, but that’s no longer happening. Now the tooltip doesn’t appear.This was working fine before, so it feels like something broke in a recent update. Seeing it across different files.Makes it harder to quickly inspect variables without digging around.Would appreciate confirmation if this is a known issue or an unintended regression.

While building a site in the new Figma Site, I ran into a typography issue:When I use a typography variable with different font sizes for Desktop, Tablet, and Mobile, the correct value shows only if I apply the variable directly to the text layer.But if I use the same variable inside a text style, the published site doesn’t respond to modes — it just shows the default (Desktop) size, even on smaller viewports.This seems like a limitation or bug in how Figma Site handles mode-based variables inside styles.Would love to know if this is expected behaviour or still under development. Happy to share screenshots or a test file if helpful.Thanks!

We recently paid a design team to build a Figma for us. When they were done, they transferred ownership of the file to us.However when we open the file, it stated we only have view access, and to request access from the admin in order to edit / use dev mode. We requested the access, but it maintained we needed to wait for admin approval.However, CoWink is the only user in our team, and it has a full seat.[redacted image with PII - DJV 17/4/2026]And there is nothing in the admin indicating a need for review.I tried

What type of UI style is this? And where can I find a full project of it? 

Yesterday, I used the Figma Slides export option with no problem. Today the option is greyed out for all Figma Slide decks. I can no longer export the deck, I’ve checked with my teammates and they have the same problem. Please help, as it is an important part of our work and should be included in our business plan. 

Even after downgrading my subscription and sending multiple follow-up requests to cancel - without any response from a real person. I’ve been forced to dispute the charges with my credit card company. Logged a support ticket to no avail, this needs to be resolved.

I'm experiencing a problem with the font size not rendering as expected.

Hi, when I have many document tabs open I am unable to select the Figma window itself. I need to select the Figma window title bar to move the window but when there are many tabs open it prevents me from selecting the title bar. I am forced to choose which documents to close and sometimes all of them are important. Please fix so that part of the title bar is always selectable regardless of how many documents are open

Hello, I have been invited to a connected project (it is listed as active in the administration) but I cannot find how to access it. How am I supposed to access this project?

I have already completed verification through SheerID successfully, but I still cannot use the Figma Student benefits on my account. At the moment, the student plan does not appear to be activated, even though my verification has been approved. I would appreciate it if you could check my account status and help resolve this issue. Please let me know whether there are any additional steps required from my side.

Hi everyone 👋I wanted to ask if anyone here has experience with how long the Figma Plugin Review process usually takes — especially for newer AI-powered plugins.For context — the plugin Motiff AI: Your AI Design Partner (plugin ID: 1540318526221544036) has been pending approval for several weeks.The Motiff team mentioned it’s currently waiting in the security review queue before the main review begins.I completely understand that review times vary depending on the plugin’s complexity, but I’d love to hear from other developers or plugin creators:→ How long did your plugin’s security or main review take?→ Does Figma usually provide intermediate status updates?This might also help other users understand the process and set realistic expectations when waiting for new plugins to go live.I’ll share any updates from the Motiff team here too, in case it helps others who might be waiting on simi

Hi,Submitted a plugin for review on April 7th, it's now the 15th and I've heard no feedback or update.The last submission took about 1 day and it was rejected (understandable as it was a test submission). I'm reaching out as I'm not quite confident on what the actual waiting period is, as there seem to be different periods. Is there a system for this like status tracking, estimated queue times, anything? Even something as simple as "reviews are currently taking X days" on the submission page would help a lot. Are we the only ones experiencing this? For further context, resource ID: 1603862402776369499 Any clarity would be appreciated.