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Some FigJam links do not show preview


Mark16

When pasting links into my FigJam board some show the preview image as expected but others do not… they just who the link text. Here is an example…
https://www.etsy.com/listing/1428337641/custom-pet-sweater-using-pet-photo-name SHOWS THE PREVIEW IMAGE AS EXPECTED

Custom Pet Phone Case Using Pet Photo Name Custom Dog Phone Case Custom Cat Phone Case Personalized Phone Case Cat iPhone Case - Etsy Ireland SHOWS NO PREVIEW IMAGE… JUST LINK TEXT

Best answer by dvaliao

Thanks, @Edgars_Ieva!

I confirmed with the FigJam team that this is expected when embeds are not supported by the link resource’s site. So in this case, Etsy is likely not allowing the embed to create a link preview, which is why it’s defaulting a static preview.

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8 replies

ksn
Figmate
  • Community Support
  • 1611 replies
  • January 22, 2024

@Mark16 Noticing you’re mentioning two different formats of links.

The first one that works, you’re pasting the direct URL.

The second one is text that’s linking to a specific Etsy URL.

You need to copy the actual URL and then paste it into FigJam, and then it works.


Edgars_Ieva

Is there an update to this? I’ve tried pasting multiple etsy links, including the one above (direct URL) and none of them shows a preview.


dvaliao
Figmate
  • Community Support
  • 4603 replies
  • June 14, 2024

Hey @Edgars_Ieva, thanks for following up!

What specific links have you tried? If you’re able to provide specific links where this happens, we’ll pass these onto the FigJam team to take a closer look.


Edgars_Ieva

dvaliao
Figmate
  • Community Support
  • 4603 replies
  • Answer
  • June 20, 2024

Thanks, @Edgars_Ieva!

I confirmed with the FigJam team that this is expected when embeds are not supported by the link resource’s site. So in this case, Etsy is likely not allowing the embed to create a link preview, which is why it’s defaulting a static preview.


Anil1
  • 1 reply
  • September 15, 2024

It appears that I’m experiencing the same problem. I’ve utilized the Facebook Sharing Debugger tool (Sharing Debugger - Meta for Developers) to verify the Open Graph properties. While I can see the preview with the correct information there, when I paste the website link into FigJam, it’s not generating a preview card as expected.


dvaliao
Figmate
  • Community Support
  • 4603 replies
  • September 17, 2024

Hey @Anil1, thanks for flagging this!

I’ve sent this over to our FigJam team to investigate later this week. I’ll provide an update as soon as I hear back.


Mary_Michelini

Hello,

I am encountering this problem of link previews defaulting to a static link.  I tried re-pasting links that have worked (are still working) elsewhere on my Figjam boards, but they do not show the preview, either, which seems to discount the argument that it is not working because a given site does not support embeds.  

Please advise. Thanks in advance.


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