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Some FigJam links do not show preview

Forum|Forum|2 years ago
January 22, 2024
10 replies
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When pasting links into my FigJam board some show the preview image as expected but others do not… they just who the link text. Here is an example…
https://www.etsy.com/listing/1428337641/custom-pet-sweater-using-pet-photo-name SHOWS THE PREVIEW IMAGE AS EXPECTED

Custom Pet Phone Case Using Pet Photo Name Custom Dog Phone Case Custom Cat Phone Case Personalized Phone Case Cat iPhone Case - Etsy Ireland SHOWS NO PREVIEW IMAGE… JUST LINK TEXT

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Best answer by djv

Thanks, @Edgars_Ieva!

I confirmed with the FigJam team that this is expected when embeds are not supported by the link resource’s site. So in this case, Etsy is likely not allowing the embed to create a link preview, which is why it’s defaulting a static preview.

ksn

Community Support

@Mark16 Noticing you’re mentioning two different formats of links.

The first one that works, you’re pasting the direct URL.

The second one is text that’s linking to a specific Etsy URL.

You need to copy the actual URL and then paste it into FigJam, and then it works.

Edgars_Ieva

Is there an update to this? I’ve tried pasting multiple etsy links, including the one above (direct URL) and none of them shows a preview.

djv

Community Support

Hey @Edgars_Ieva, thanks for following up!

What specific links have you tried? If you’re able to provide specific links where this happens, we’ll pass these onto the FigJam team to take a closer look.

Edgars_Ieva

@dvaliao Thanks for following up as well!
I’ve tried links like:

And it jus shows up like this:

djvAnswer

Community Support

Thanks, @Edgars_Ieva!

I confirmed with the FigJam team that this is expected when embeds are not supported by the link resource’s site. So in this case, Etsy is likely not allowing the embed to create a link preview, which is why it’s defaulting a static preview.

Anil1

It appears that I’m experiencing the same problem. I’ve utilized the Facebook Sharing Debugger tool (Sharing Debugger - Meta for Developers) to verify the Open Graph properties. While I can see the preview with the correct information there, when I paste the website link into FigJam, it’s not generating a preview card as expected.

djv

Community Support

Hey @Anil1, thanks for flagging this!

I’ve sent this over to our FigJam team to investigate later this week. I’ll provide an update as soon as I hear back.

Mary_Michelini

New Member

Hello,

I am encountering this problem of link previews defaulting to a static link. I tried re-pasting links that have worked (are still working) elsewhere on my Figjam boards, but they do not show the preview, either, which seems to discount the argument that it is not working because a given site does not support embeds.

Please advise. Thanks in advance.

Anton_Kokh

New Member

I have a similar problem.

The previews used to work for our (publicly available) ticketing system. The links would show up with the ticket name, so I could easily cluster tickets on a FigJam board and find them via text search.

But now it doesn’t work anymore.

On the screenshot below you see links added previously show up as cards, and newly added links showing up as just links.