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Question

My university doesn't appear on the Higher Ed dropdown

  • September 30, 2024
  • 3 replies
  • 34 views

Lucia17

Hello. I recently received an email in which they warned me that my Education License would expire. I want to renew it so I can access my projects, but my university doesn’t appear on the menu dropdown.

I also can’t change my email to my university one because it automatically redirects to the actual renewing page. What can I do?

3 replies

Celine_D
Figmate
  • Community Support
  • 3381 replies
  • October 1, 2024

Hi there! Please apply via this Education status application page:
https://www.figma.com/education/apply

In ‘What is your school’s name’, please select ‘School not listed’ to enter details of your school:

  • The full name of the school. For example: Rhode Island School of Design (RISD)
  • The school’s website (URL). For example: https://www.risd.edu/

If your application is declined or your Education status is revoked, you can reach out to the Figma team at education@figma.com.

For more information on how to verify your Education status, please check our guide here:

Figma Learn - Help Center

I hope this helps!


Lucia17
  • Author
  • 1 reply
  • October 15, 2024

Hello. Thank you for the responde. The problem was updating the email (the redirection to the education page never stopped).

I don’t know how I exited it but it’s ok now (I needed to be rejected from the program in the first place).


dvaliao
Figmate
  • Community Support
  • 4606 replies
  • October 15, 2024

Hey @Lucia17, thanks for the update!

Glad to hear you were able to exit and that it’s ok now.


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