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My Files Are Missing

  • December 16, 2024
  • 5 replies
  • 48 views

Samuel_Bacay

I’m on the Starter plan and I usually just browse through all my files that are not under any team under Recent. Now, they’re all gone. All I did was just delete a team, and then, they’re all gone. Has this happened to anyone of you? What do I do?

Best answer by Nellya

Recents is not a location of files, it just shows your recently opened files.

Your files was probably in deleted team (in Drafts or Project). Check your e-mail, there will be a link to restore your team. You have 28 days before it will be permanently deleted.

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5 replies

Nellya
  • Power Member
  • Answer
  • December 16, 2024

Recents is not a location of files, it just shows your recently opened files.

Your files was probably in deleted team (in Drafts or Project). Check your e-mail, there will be a link to restore your team. You have 28 days before it will be permanently deleted.


Samuel_Bacay
  • Author
  • December 16, 2024

The files weren’t made under a team. I made them using the buttons on the Recent page. Some of the files I made using the same method are actually there. Just two but I had several. I’m on the Starter plan if that sheds any light to it.


Samuel_Bacay
  • Author
  • December 16, 2024

Sorry, you’re right. It did restore it.


Nellya
  • Power Member
  • December 16, 2024

You can create new file from Recents section, but they are not created in Recents, but in Drafts of team. You can see location of any file by clicking on the name under the file title.


Samuel_Bacay
  • Author
  • December 16, 2024

Thank you so much! I actually panic because I was working on a project that I need to submit soon.