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Question

Locked Out of Figma Account Due to Email Change & No Response from Support

  • October 21, 2024
  • 1 reply
  • 47 views
Yuvi150

I’m currently locked out of my main Figma account because the email linked to it was changed without my knowledge. As a result, I can’t log back in, and all my projects are inaccessible.

I reached out to Figma support 2 days ago, but I haven’t heard back. This is starting to impact my work, and I’m really concerned about losing access to my projects. I’m posting this from a different account just to reach out to the community and see if anyone else has dealt with something similar.

Has anyone had success in getting this resolved? How long does support usually take to respond in situations like this? Any advice would be appreciated—hoping someone from Figma sees this and can help.

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1 reply

J
Figmate
  • Junko3
  • Figmate
  • 1884 replies
  • October 21, 2024

Hello @Yuvi150, Thank you for reaching out and sharing your concerns about losing access to your Figma account. I understand why this situation is causing you worry.

I’ve checked our system but couldn’t locate any related tickets under your account so far.
I’d like to assist you in connecting with our support team, but in order to gather the necessary information, I’ll send you a direct message.

Once I have the required details, I’ll proceed to open a new ticket for you. Our support team is ready to assist you with any account-related issues and will initiate the verification process required to manually update your Figma account email address.

Thank you once again for reaching out!
Your understanding and cooperation are greatly appreciated.

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