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I'm getting charged on a monthly plan but I have a annual subscription

Forum|Forum|2 years ago
February 27, 2024
5 replies
884 views

I have an annual subscription for FigJam that I paid $36 on january. But for some reason I got an extra charge for $15 for a monthly subscription.

I just use Figma for the FigJam for my studies. I’m getting a little concerned since I can’t find a way to cancel the monthly subscription.

Can someone help? I’m not getting an answer from Figma’s support and I don’t have the money to pay it every month…

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Best answer by djv

Hey there, so sorry to hear this!

We’re not able to help with billing issues here in the community. We can see that Isabella was able to help you out though on ticket number #931287.

Kaue_WatanabeAuthor

I also haven’t subscribed for anything extra, it just happened. Out of a sudden Figma charged me for something I haven’t ordered…

djvSolution

Community Support

Hey there, so sorry to hear this!

We’re not able to help with billing issues here in the community. We can see that Isabella was able to help you out though on ticket number #931287.

Nik_CodeFact_s_Designer

Same I’m facing this issue since this morning, On March 18, 2024, I purchased professional annual plan and after exactly one month, I’m facing this payment issue

D

Desenvolvimento

I have the same problem, and need to fix this as fast as possible!

djv

Community Support

Hey @Nik_CodeFact_s_Designer and @Desenvolvimento, sorry to hear you’re dealing with the same issue!

As mentioned in the marked solution above, we’re not able to help with Billing here in the community.

Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

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