HDFC credit cards being declined for payment

Hey @abhishant, sorry to hear you are having issue for payment.
I recommend that you try to complete the payment with a different credit card. If it’s still not working, please reach out to the support team here . Thank you!

Hey Celina, I have tried many different credit cards but I am facing the same issue with every card. I have filled the form sent by you on the mail but I haven’t received any reply yet.

Hey @abhishant curious to know if you’ve found any way to pay. I’ve been facing the same issue and I haven’t found a way forward.

Hey there, I’m sorry to hear you’re also experiencing issues with the payment.

After checking internally, we found that recurring payments in Figma will trigger a one-time 3DS mandate for verifying the payment in USD. However, we’ve found that HDFC banks don’t accept USD mandates, which can cause the payment not launching properly or not recognize the payment amount, as you’ve encountered.

I recommend using a different credit card that isn’t associated with HDFC bank. Additionally, feel free to contact our support team directly for further assistance for your specific case here.

Our Engineering team are aware of this specific issue and are investigating ways to improve this experience. We don’t expect this type of error with cards from other issuing banks, as other customers have reported back to us that they’ve been successful by switching their card.

Thank you for your patience and for your willingness to resolve this together 🙏