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Roberta1
October 20, 2023
Question

Frame is not working

  • October 20, 2023
  • 3 replies
  • 1474 views

Hello, I have a problem and can’t find the solution. When I create a new frame, I can’t see it in editor, but it is created since I can see it in preview, also zoom out is not helping. Can someone help me?

image

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3 replies

uxcal
uxcal
New Participant
October 21, 2023

Hi Roberta,

Try double-clicking on the frame icon (the # icon) in the layers panel. It should zoom to the frame in the canvas.

    Roberta1Author
    October 22, 2023

    Hi Uxcal, still not working, not even Figma basics not working, I can see frames in main menu, but when I double click there is no frame, element, just a blank grey page.

    Celine_
    Figmate
    Celine_
    Community Support
    October 25, 2023

    Hi @Roberta1,
    Hmm this seems buggy. You should be able to see the frame by double-clicking the frame icon in the layers panel, as @uxcal said.

    As we can’t replicate on our end, this ‌may be related to your browser and/or laptop. Is it happening on your desktop app, browser or both?

    To cover some basics, can you make sure that the configuration of your browser for Figma is updated? Please check the steps here: https://help.figma.com/hc/en-us/articles/360039828614

    Can you also try to uninstall and re-install (for the Desktop app). And, force-quit the Figma Desktop app and the browser, and restart it to see if this helps?

    Would be great if you could also share your file here to see if we can replicate it on our end. If these troubleshoot tips don’t help, the next step will be to contact the support team to investigate it further here: https://help.figma.com/hc/en-us/requests/new Hope it helps!

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