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Figma Subscription Inquiry: Cancellation, Resubscription, and Charging Issues

  • December 27, 2024
  • 1 reply
  • 39 views
Doris

Figma Subscription Inquiry: Cancellation, Resubscription, and Charging Issues

I subscribed to a Figma individual Professional plan for my team. Due to uncertainty regarding the requirements, I canceled and re-subscribed on the same day. When re-subscribing, I could not use the same credit card, so I opted for a different credit card for the second subscription. I would like to ask:

  1. In this situation, will I be charged twice?
  2. After the second subscription, the billing page shows the payment card as the first credit card. Is this an error?

Thank you for your assistance!

1 reply

Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3418 replies
  • December 27, 2024

Hi there!
I would recommend you to reach out directly to our support team, so they can investigate and check on our back end your current billing. You can do that by filling out directly this form for help here. Hope this helps!

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