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Question

Figma Not Recognizing MS SharePoint/OneDrive Folder When Trying To Import Images

  • December 19, 2023
  • 1 reply
  • 215 views
Sean_H_Smith

Suddenly Figma stopped recognizing a folder in my company’s SharePoint/OneDrive assets. For a year I was able to access images in said folder with no problem until the other day. Anyone else suddenly have this issue. Not sure if it’s a Figma or SharePoint issue.

The first screenshot (yellow highlight) is of my Mac Finder that is synced to OneDrive, which shows the Images folder I need to access.

Screenshot 2023-12-19 at 11.11.50 AM

The second is a screenshot (red highlight) of Figma’s import dialog box in which that Images folder is missing.

Screenshot 2023-12-19 at 11.13.40 AM

Thanks in advance for any advice you all might be able to provide.

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1 reply

dvaliao
Figmate
  • dvaliao
  • Community Support
  • 4667 replies
  • December 20, 2023

Hey there, sorry to hear you’re having trouble!

Is this happening both in browser and using the desktop app? What troubleshooting steps have you tried so far?

  • logging out and back in
  • clearing your browser/desktop app’s cache
  • un-installing and re-installing the desktop app

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
  3. Try opening the desktop app again
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