Figma app prototype not showing correct on tablet

Question

I just downloaded the Figma app on my android 12 mobile and android 10 tablet. On my mobile the prototype shows without issues, but on my tablet it is sometimes missing elements and it shows enlarged and not fit to screen. I want to use my tablet to show potential customers, but really need it to show correctly. Any ideas how to solve?

Celine_ · Accepted Answer

Hi @Giovanna_Mollevanger ,Thanks for flagging this! It looks odd, we would like our technical team to investigate it, please reach out to the team by filling this form: here.In the form:Can you make us a short video (screen recording)? Please include the whole window and the whole process so we can check any relevant settings. We use these videos to try and reproduce the issue in our own files and so showing all the steps needed to reproduce the behavior is helpful.Please also share your file link here with support-share@figma.com invited directly as an editor (this won’t affect your billing at all).Thank you!

Giovanna_Mollevanger · Answer

I’ve sent it in. Thanks

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