Faced problem when accessing dev mood

Hello @Nova4, Thank you for reaching out!

I’m uncertain about the specifics of your experiences, but I’d like to mention the two most common reasons why users are unable to access Education features like dev mode.

1. The file is not in the Education team

If this is the case, you might see “Upgrade” pop up appear when you switch to Dev mode. Please check if the problematic file is located in the education team. If not, try moving it there to access Dev mode. You can refer to the guide at: Move a file

2. You don’t have edit access to the file

If this is the case, you might see “Request access” pop up appear when you switch to Dev mode.
If you don’t have edit access to the file, you won’t be able to access Dev mode. This is true even if the file is in a education team.
Please check if you have edit access to the file: Request to edit a file

If none of the above applies, I recommend contacting our support team at: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When you reach out, please make sure to include following so they can take a closer look:

• Your Figma account email
• The URLs of the affected file
• Recording or Screenshots of the issue, capturing the full Figma screen with the left and right-hand panels

Hope it helps! Thanks again for reaching out.