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Question

Error while installing Figma on enterprise laptops


I am getting this error when I install Figma and open it from the shortcut after installation.

Please help.

4 replies

Celine_D
Figmate
  • Community Support
  • 3383 replies
  • January 17, 2024

Hi there! Thanks for flagging it. Can you please first check the Figma desktop’s requirements here: https://help.figma.com/hc/en-us/articles/5601429983767-Guide-to-the-Figma-desktop-app

As a workaround, can you try to un-install and download the desktop app again from our website: https://www.figma.com/downloads/ to see if that helps? If not, please reach out directly to the support team and indicate the laptop specs here: https://help.figma.com/hc/en-us/requests/new Our technical team can take a look at it.

In the meantime, we recommend using Figma in the web browser. Hoep this helps!


Thanks Celine for the prompt reply. As we are trying to install it on enterprise mac books, it would not be possible to allow users to download it because of security reasons. Where can we get the full installable package so that it does not go on the download mode.


Celine_D
Figmate
  • Community Support
  • 3383 replies
  • January 18, 2024

Thank you for the details Raja! For Enterprise Plan, you can follow these steps in the article: https://help.figma.com/hc/en-us/articles/17686512113175-Deploy-Figma-via-the-macOS-Enterprise-installer

If it doesn’t work for you, can you please reach out to the support team so they can investigate further here: https://help.figma.com/hc/en-us/requests/new


Thanks Celine! Ill try this and update.


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