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Hi everyone,


We have designed our sales deck in Figma and downloaded it with the plugin Super-PDF and then compressed with smallpdf.com. On my Mac it looks perfect in Google Chrome, Preview etc. However, there seem to be problems to open it on Windows in Adobe Acrobat Reader.


First, on some pages Adobe shows the error "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem. "


Additionally, the layering does not seem to work correctly. Specifically, I have created a mockup of a phone screen with the iPhone frame laying on top of the phone screen to provide the border. This is correctly shown on my Mac but not Adobe.


Looking forward to your ideas on how we could fix this or at least investigate reasons.

Thank you!

Hi there! Sorry to hear you’re experiencing issues with your file, and apologize for the delayed response.


If the PDF opens correctly in your system’s preview app or browser but not in Adobe, we recommend reaching out directly to Adobe’s support team to see if they can identify any issues in their logs.


However, if Adobe sees no issue on their end, and the PDF re-exported from Figma doesn’t open in your browser or system preview either, I recommend contacting our support team here: Submit a request.

Be sure to use your Figma email address account, the link of the affected file, a quick video clip when you export the PDF from Figma, and the exported PDF file. Thank you!

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