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Ok, I did a search and my “GoogleFu” is failing me on this one.


I’m sys Admin for my company and I need to deploy Figmasetup centrally (using intune).


Got it all set up and tested on my device, no issue, it also works for my boss. But everyone else gets the “Failed to Extract Installer” message.


The difference, I and my boss have local admin privs on our machines, standard users do not.


I looked in the forum and closest I could find was this:

EASY FIX Figma app Installation has failed (Windows)



But that doesn’t seem to be the issue.


So does anyone know if it needs write access to a specific folder, needs full local admin, etc?


Hoping I can find a way to bypass the error.

Hi there,


Thanks for reaching out. Are you able to log in using a browser? If not, it might be a network issue. You can check out this article for more information:

Figma Learn - Help Center

If you’re having trouble with the desktop app, there could be a few different reasons. I recommend contacting our support team directly for assistance: Contact Figma Support. Please be sure to use the email associated with your Figma account.


Depending on your situation, these steps might help, but the safest way is to reach out to our support team:



  • Redownload and reinstall the app

  • Temporarily disable your security software and try installing the Figma app again


I hope this helps resolve the issue.


Thanks,

Toku

Thanks for the reply but none of these are options as this is a company enterprise setup and end users don’t have permissions to install the normal way (they have to use Company Portal). I even went to an end user’s machine and tried to use my admin creds to bypass the issue (running the installer as admin), but that didn’t work so there’s a fundamental right they need on their device we don’t give them. My money is on it trying to extract the files after download in a folder they can’t write to.


I’ll make an account (I’m in IT so don’t actually have a Figma account), and chat to support.


Edit: just to add, the end user can use the web portal without issue, but feel it’s a bit slow and want to use the desktop app instead.

Hi there,


Thanks for trying these troubleshooting tips. In that case, could you reach out to them directly at https://help.figma.com/hc/en-us/requests/new? Please make sure to use the email associated with your Figma account. Note that they provide support via email.


Thanks,

Toku

Ok, found the issue so I thought I’d reply as i don’t want to be one of those people who just find the answer and don’t tell anyone.


Turned out to be an Applocker issue (so not Figma at all) in that the exception we added had a slight config problem).


Fixed that and it installs without issue.

Thanks for sharing the solution!!

Reply


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