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SOLVED - Issue with Screen Sharing on Google Meet using Figma on MAC


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54 replies

Ivan21
  • 2 replies
  • January 10, 2024

Same problem, both on Safari and Chrome! I noticed it freezes when I click on a window other than Figma’s. To unfreeze, you have to go fullscreen.


Wouter2
  • New Member
  • 8 replies
  • January 10, 2024

I have the same issue.
Within Google Meet I can share my Figma screen but it freezes from the initial screen.
I can go around Figma normally.

However, when I go fullscreen Google Meet is able to see everything again and follow me around. When I go to other pages, it all works well.
When I open a new file, than it freezes again. In order to get Google Meet to follow me again, I have to either go fullscreen or go out of fullscreen.

Currently I’m also on Mac OS Sonomo but it happened with the previous version as well.
I’m on a Macbook Pro, 2019 i7 model.
Figma desktop and Chrome are on the latest version as of today.


Wouter2
  • New Member
  • 8 replies
  • January 10, 2024

Unfortunately, it didn’t work for me.


Alex_Pricop

Update on my previous post. For my fiancé it worked without any issues and she was on 14.1.2.

Today she updated her macOS to 14.2.1 and the same issue happens to her now. So there’s clearly something wrong in the latest Sonoma update but not clear how that links to Figma and window screen sharing.


In case anyone from Figma or Apple engineering are here, we develop our own app that includes screen sharing and our customers are having this problem as well (https://ro.am). Our app is based on Electron, and we’re close to finishing a Chromium patch that uses the non ScreenCaptureKit capturer when a user picks to share the Figma window, which we’ve confirmed works. We haven’t heard of this causing an issue for sharing any other applications. I can also confirm that a simple desktop application that does screen recording with SCK exhibits this issue (I used GitHub - Mnpn/Azayaka: A small macOS menu bar-residing screen and system audio recorder which uses the ScreenCaptureKit API in Ventura). For Figma I got a static screen in the mp4, for other applications I got a normal recording. I can also confirm that I didn’t have the issue with 14.1.2 but that I did later today after updating to 14.2.1.


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • January 11, 2024

Hey all,
Thanks everyone for all these details! We’ve escalated to our engineering team, they are investigating the issue.
We will keep you posted. Thanks for your patience in the meantime 🙏


Zach_Pennington

Also having the screen freeze issue, for maybe 2 weeks now. So is at least one the other designers on my team. We’re all on Sonoma 14.2.1 and using the Figma Mac app. Sharing with the Figma plugin is fine.


Hi there! I’ve experienced a similar issue a few weeks ago. To resolve it, try updating your Figma and Google Meet to the latest versions. Also, check your Mac’s display settings and ensure hardware acceleration is enabled in Figma.


Maia_Visnovsky

Same here, our entire company has stopped being able to share the Figma app when in google meet. we’ve had to resort to using Figma on the web. We’re on Sonoma 14.2.1 and that’s when we’ve also started to see this issue.


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • January 12, 2024

Hey everyone,
Our engineering team has found the root cause of the issue! They are working in a fix.
We will let you know once the fix has been deployed, thanks for your patience!


Natalia_Augusto

I’m having the same problem. Both on google meet and slack. Figma screen sharing freezes and no longer shows anything. One solution, until they completely fix it, is to share it as a Full Screen, and not just a Figma window. This way, you will share everything that is shown on the screen, including when you change windows, be careful


Rick_Russie1

Same issue here. Excited to see if the fix works!


Edi_Bianco

I can confirm this is a temporary workaround for the issue. In my case, if I make another Figma tab active, the sharing freezes again though, so I need to maximize and reduce the app window once more.


  • 4 replies
  • January 18, 2024

I have the same issue. Sharing my entire screen works, but sharing just the Figma window does not (only the first frame shows but nothing else).


Sophia15
  • 1 reply
  • January 18, 2024

Same issue here! Cannot share Figma app in Google meeting, it only works for the web version


Shenghan_Gao

I think for me, it happens every time when I try to pinch to zoom using the trackpad, and the screen share will freeze from that point on.


Dawid_Fratczak

Hello, is there any update regarding when we can expect the fix?


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • January 22, 2024

Hi everyone,
To give some visibility, it appears as though the fix was not deployed as expected, as other issues were caused by the fix. The engineering team is currently investigating further and working on a permanent fix, so I will provide you with an update as soon as one is given. Thanks for your patience!


Eduardo_Assuncao1

Yeap. for me it doesn’t matter if it’s full screen or not and it’s the whole prototype interactions related to clicks, scrolling and hovering seems fine.


Alex_Pricop

Thanks for keeping us updated @Celine_Figma, fingers crossed that it’s sorted soon.

EDIT: I just updated Figma, tried it in google meet and seems to work fine.


Marissa_Mossberg

Update: I just did the latest OS update and it seems to work for me now.


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • Answer
  • January 25, 2024

Hi everyone! We are pleased to inform you that the fix has been successfully released!

Please update your Figma desktop application to version 116.15.15 or redownload a copy of the latest version from here: https://www.figma.com/downloads/.
If you continue to experience the issue, please let us know the version you are using and we will flag it down for further investigation.

We apologize for any inconvenience this issue may have caused you. Your feedback has been valuable in helping us improve our product, and we appreciate you taking the time to report the problem. Thank you!


Wouter2
  • New Member
  • 8 replies
  • January 25, 2024

It works again for me! Thanks 😃


Strange even after updating we are still experiencing this issue with Google Meet and Figma Desktop 116.15.15. Tried to use the latest Safari and Chrome on macOS 14.3 but the issue continues. Using the full screen share workaround or figma.com seem to be fine.


Mukul_Hase

If you’re still experiencing it on 116.15.15 you might need to do an additional restart for the fix to kick in.


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