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Monthly billing while on annual plan?


I have a challenge in that while i paid for an annual subscription, i am being also charged on a monthly basis. how do i resolve this?

Best answer by Celine_D

Hi @Mathew_Abraham, sorry to hear this is happening!
This usually happens because there are added seats outside the original annual agreement.

As the forums are primarily run by the community, if you haven’t already, please get in touch with our support team for help correcting seat numbers & charges: https://help.figma.com/hc/en-us/requests/new

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Celine_D
Figmate
  • Community Support
  • May 5, 2023

Hi @Mathew_Abraham, sorry to hear this is happening!
This usually happens because there are added seats outside the original annual agreement.

As the forums are primarily run by the community, if you haven’t already, please get in touch with our support team for help correcting seat numbers & charges: https://help.figma.com/hc/en-us/requests/new


  • June 4, 2023

This topic was automatically closed after 30 days. New replies are no longer allowed.


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