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Hey all,


I just found a fix for this issue 'installation has failed- there was an error while installing the application. Check the setup log for more information and contact the author."


I was struggling to fix this error for a while so I’m hoping this information is helpful to others who are struggling with this.


Here’s the scoop (this is only for windows users):




  • go to the run prompt. (Windows key + R)




  • Type %localappdata% and press OK




  • Find the Figma folder and delete it




  • Go to the run prompt. (Windows key + R)




  • Type %appdata% and press OK




  • Find the Figma folder and delete it




  • Empty your recycle bin and restart PC




  • Download the Figma desktop app and run as administrator.




Your done! This worked for me. Let me know if it works for you all.

I’m facing a similar error. Below is the error that I’m getting in log. Kindly help to solve this.


2022-06-28 18:38:40> Unhandled exception: System.IO.FileNotFoundException: Could not load file or assembly ‘System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089’ or one of its dependencies. The system cannot find the file specified.

File name: ‘System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089’

at Squirrel.Update.Program.executeCommandLine(String args)

at Squirrel.Update.Program.main(String args)


Assembly manager loaded from: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

Running under executable C:\Users\USER\AppData\Local\SquirrelTemp\Update.exe

— A detailed error log follows.



=== Pre-bind state information ===

LOG: DisplayName = System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

(Fully-specified)

LOG: Appbase = file:///C:/Users/USER/AppData/Local/SquirrelTemp/

LOG: Initial PrivatePath = NULL

Calling assembly : PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35.


LOG: This bind starts in default load context.

LOG: No application configuration file found.

LOG: Using host configuration file:

LOG: Using machine configuration file from C:\Windows\Microsoft.NET\Framework\v4.0.30319\config\machine.config.

LOG: The same bind was seen before, and was failed with hr = 0x80070002.

Hey Julie,

Have you tried using the method above? did it work?

tried this but there was no figma folder so, I still don’t understand why it’s not working.

tried this but there was no figma folder so, I still don’t understand why it’s not working.

Thanks for sharing! It works here like a charm

@Benxoft

If that method does not work, use this method because it worked for me.

In the same “C:\Users\Jayden\AppData\Local” directory where “Jayden” is your username directory, there will probably be a folder named “squirrel temp” or squirrel something. Delete that folder, refresh the file explorer, and try downloading the Figma app again. It worked for me when I did it. Hope this helps other people too.

Hi, sooo I faced the same problem when trying to install the latest Figma version. I tried all of the solutions on this thread, but none working. Is it related with the outdated windows on my PC?

image

@Jejen_Alimudin I had the same issue and the solutions above although worked on other users but not mine. What i did was search “Figma” on the file explorer, then deleted every Figma file that i can delete, it solved my problem. I think the issue was it can’t install the app since you already have the file in the same directory. hope this helps.

A post was split to a new topic: Trouble installing on Windows

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