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Question

Duplicate Payment Issue and Account Access Problem

  • 28 October 2024
  • 1 reply
  • 9 views

Piyush_Kumar

Hi Figma Community,

I recently faced an issue with the payment for my Figma annual license, and I wanted to share my experience in the hope of getting some guidance:

I initially tried to purchase an annual license using my email ID, xxx@xxx.com, but encountered a technical problem that prevented access to the Pro account. To resolve this, I attempted another purchase using another email, but soon realized that payments had been deducted from both accounts.

I immediately canceled the plan associated with the second email, but I’m yet to receive a refund for the duplicate charge. Additionally, I found the payment gateway to be quite confusing, with several glitches and unclear processes, which led to this issue in the first place. I’ve attached screenshots of the payment as proof and reached out to Figma Support, but I still need assistance to resolve the problem and regain access to my Pro account.

I appreciate any guidance or help from the community on how I can expedite this process. Thank you for your support!

Best regards,
Piyush

This topic has been closed for comments

ksn
Figmate
  • Community Support
  • October 28, 2024

Hi @Piyush_Kumar - sorry for any billing confusion. Since this would require refund assistance, I’m not able to assist here directly. However, I saw that you filed a support ticket yesterday for help, and had this resolve after posting this.

If you still have questions, please feel free to reply to the support agent you were working with. I’m going to close this topic, but you can create a new one if anything else comes up 😊


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