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Question about calculating Pro seats

  • May 17, 2024
  • 1 reply
  • 706 views

smisme

I’m planning to purchase Pro licenses with annual seats for my team project.

From other posts, I’ve understood that if I unassign two Pro seats and then assign two different people, there is no additional cost.

However, I’m having difficulty understanding the exact criteria for the number of users.
For example, if I purchase 7 Pro seats, and on May 10th, I add 2 more people to the Pro seats, then on May 30th, I remove those 2 people, the final number of users in May is 7.
But for 20 days, there were 9 users.
How would the cost be calculated for the following month?

When testing with a monthly subscription, I initially set 15 people as Pro users by mistake but then immediately reduced it to 3 on the same day.
I was charged for 3 users in the following month.
Could you please clarify the exact criteria for calculating the monthly user count?

1 reply

ksn
Figmate
  • Community Support
  • 1611 replies
  • May 21, 2024

Hi - first, I think it’s best to start at the beginning:

Seats in Figma aren’t assigned to any individual. You can think of billed, full seats like chairs at a table (the team). You purchase a specific number of chairs for people (full seats) to come to sit at the table, and you can upgrade or downgrade anyone to sit in or vacate the chairs (only one user per seat).

I know this may still be confusing, so I’d highly recommend viewing this video for additional details: Question about calculating Pro seats

Since your scenario is pretty specific, I’d recommend reaching out to support if you have any additional questions regarding your charges. They can give you assistance specific to your scenario.


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