I have an existing account using my company email with the R&D department at work. I need to create my own account in my marketing organization so we can separate the billing and admin responsibilities, but FIGMA won’t let me “add account”. I end up in an endless loop of loggin gin to create a new account only to be directed to my existing account. I don’t want to delete my existing until I have the new account to migrate all of my files to. FIGMA support has been useless, sending me irrelevant articles that do not address my issues, and finding a phone number to cal a human is a UX case study in what not to do … help.
Question
Changing accounts
Hello @Joe_Silva1, Thank you for getting in touch and for taking the time to share the details of your situation with us.
I want to reassure you that I’ve checked our backend, and our specialists are actively working on your ticket. Sorry for that if those Help Center articles suggested by our auto-reply added to any confusion.
Currently, we don’t offer phone support, but we’re more than happy to assist you through email. I kindly ask for your patience as you await a response from our specialist.
We appreciate your understanding.
Thanks again for reaching out!
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