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删除团队的时候,误删我最近的文件


问题:我不确定我丢失的文件是否是在此团队中制作的。在我删除两个团队时,你们误删了一个名叫“作品”的最近项目,其中包含了我近期的关键文件。同时在最近删除里也没有显示这个最近文件
请求:希望你们能协助我恢复这些文件,非常感激figma团队的帮助。

Best answer by dvaliao

Hey there, so sorry to hear this happened!

We don’t have anyone on our community team who speaks Chinese, so I hope it’s ok that I reply in English.

When deleting a Team, Figma will send you an email confirmation. This email will include a link which you can use to restore the team and any files or projects within it.

More info here:

Figma Learn - Help Center
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3 replies

dvaliao
Figmate
  • Community Support
  • 4603 replies
  • Answer
  • April 3, 2024

Hey there, so sorry to hear this happened!

We don’t have anyone on our community team who speaks Chinese, so I hope it’s ok that I reply in English.

When deleting a Team, Figma will send you an email confirmation. This email will include a link which you can use to restore the team and any files or projects within it.

More info here:

Figma Learn - Help Center

  • Author
  • 9 replies
  • April 4, 2024

Thank you very much for your reply, I confirm that I did not actively delete this workfile and I did not look for him in the deleted section. Previously, I just deleted the team (this workfile was not done in the deleted team), but somehow this workfile was deleted by mistake.
I have filled out this form but have not received any help, hopefully the Figma team can help me out soon, this workfile is very important to me

The work order I requested help:#962723


dvaliao
Figmate
  • Community Support
  • 4603 replies
  • April 4, 2024

Thanks for the additional context and sorry for the delayed reply from support!

Support is experiencing higher volume than usual, but I’ve found your ticket #962723. I’ll escalate it on your behalf, so someone will be in touch with you soon.


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