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Question

You don't have access to this file

  • December 5, 2024
  • 2 replies
  • 35 views

Mrinmoy_Ganguly

We transferred the project from another account to our own account. We published the libraries and linked them to our Figma files. Unfortunately, component instances do not work. When we click on go to main component, we get the error “you don’t have access to file”. Our project has hundreds of pages. It is not possible to import all the components one by one in a project consisting hundreds of pages. Need your urgent help regarding this issue please.

2 replies

y_toku
Figmate
  • Community Support
  • 2317 replies
  • December 9, 2024

Hi there,

It seems like the issue might be related to permissions, based on the error message you received. I recommend contacting our support team for assistance. You can reach them here: Submit a Request.

Please make sure to use the email associated with your Figma account, include any relevant links to the file in question, and grant access to support-share@figma.com. Don’t worry, inviting us to view your file won’t affect your billing.

Thanks for your patience.
Toku


Mrinmoy_Ganguly

Hi Toku, submitted the request and provided access to the files.


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