Hello! totally a Figma noob
i paid for FigJam and Figma design yet when I’m working with free users they are able to do things I cannot such as vote or use the AI feature.
I’m not sure how to verify what this issue might be - All i know is I paid so i’d have all the things yet im somehow more restricted after payment?
If there is a support contact I’d be happy to check that … but so far all the links I find direct me here.
Thanks,
Best answer by dvaliao
Hey there, sorry for the trouble and confusion!
Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, and the support team should be able to see what’s happening.
Hey there, sorry for the trouble and confusion!
Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, and the support team should be able to see what’s happening.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.