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Question

I have lost access to several or more projects


vasyliytver

I’ll start from the beginning, I had a regular account and I worked in it quietly, later when I transferred the order to the developer I created a team and transferred the project to it and paid the subscription so that the developer could use the full functionality of Figma, after 3 months the project was finished and I stopped the subscription. And then I needed one of my big educational projects (I worked on it for more than half a year) and what was my surprise when I couldn’t find it. Another person had access to this project and I asked him “Could you have accidentally deleted it?”. Look in the recycle bin, etc., to which I received an unequivocal answer that nothing like that had happened. My CV was also in Figma today I needed to change it a bit but I couldn’t find it either! 😦 Please help me to get back at least my main project, I gave all the necessary information in the request [#1059529]. Please help me, thank you!

I couldn’t delete a project and then additionally delete it from the cart like my project partner! Perhaps this is some kind of glitch?

Sincerely, Vasily.

3 replies

  • Figmate
  • 1843 replies
  • July 17, 2024

Hello @vasyliytver, Thank you for reaching out about this and sorry to hear that you are experiencing difficulties.

I have checked our backend system and there is a follow-up ticket regarding this matter. For your reference, your current ticket number is #1062046.

We appreciate the details you provided in that ticket. We understand the importance of addressing this issue promptly, and I’ll check internally to see if someone from our support team assists you with your ticket.

Thank you for your understanding!


vasyliytver

Please tell me, do you have any news for me? When can you address my issue?


  • Figmate
  • 1843 replies
  • July 24, 2024

Hi @vasyliytver, Thank you for reaching out.
It looks like our support team has already been in contact with you via the ticket. Please check your inbox for any updates.


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