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I can't see anything but a black screen on my projects


Augusto Zimiani

Hello, everybody!

 

When I open any project I get a black screen on canvas. The UI are normal, but the project doesn't appear on the screen. I'm having this issue only in the Figma app for mac. Anyone experiencing the same issue?

2 replies

  • Figmate
  • 1903 replies
  • March 26, 2025

Hi ​@Augusto Zimiani, Thank you for reaching out.
 

To ensure I understand correctly, this problem only happens in the Figma desktop app, and it's fine in the browser version, right? Also, does this issue occur with a single file, or across all files?

 

To cover the basics, could you please check if you're using the desktop app with a firewall, proxy, or VPN? Maybe try connecting to a mobile hotspot or ask your IT team. Here's a guide that might help: Guide to the Figma desktop app

If that doesn't fix it, try closing any tabs you don't need in the Figma desktop app, then Force-quit the app and reopen it. You can find more information here: Troubleshooting checklist

 

If the issue persists, please send us a support ticket through this form so we can take a closer look: Support  Request 

Make sure to include:

  • Your Figma account email
  • A video or screenshots showing the problem showing the full Figma screen
  • The desktop app debug logs from those videos/screenshots

 

Thank you for your help with this troubleshooting process and for your understanding!


Augusto Zimiani

Hey ​@Junko3, thanks for your answer!

 

The issue occours across all files, even in a mobile hotspot.
I tried to reload, force quit and reinstall figma app and nothing changes.

Thank you again for your support. I'll try to send a Support Request.


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