However, I am now encountering an error stating in these logins ([redacted by forum admin/moderator to remove PII]) : "Our last attempted charge was unsuccessful. Please update your payment method. File editing will be locked after 3 failed attempts,"
Payment was completed and Despite receiving the invoice and completing the payment, I am seeing this message, which suggests an issue with the payment processing. I’ve confirmed that the payment was successfully completed, but the error persists today ( 28/01/2025)
Could you please assist in resolving this issue as soon as possible? I’d appreciate it if you could verify the status of my payment and ensure that my account is updated accordingly.
Invoice Number: [redacted by forum admin/moderator to remove PII]
Date of issue December 27, 2024
Date paid January 9, 2025 (For 3 Seats)
Note: Attached Invoice and Receipt for reference
Thank you for your help, and I look forward to your response.
