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However, I am now encountering an error stating in these logins ([redacted by forum admin/moderator to remove PII]) : "Our last attempted charge was unsuccessful. Please update your payment method. File editing will be locked after 3 failed attempts,"

Payment was completed and Despite receiving the invoice and completing the payment, I am seeing this message, which suggests an issue with the payment processing. I’ve confirmed that the payment was successfully completed, but the error persists today ( 28/01/2025)

Could you please assist in resolving this issue as soon as possible? I’d appreciate it if you could verify the status of my payment and ensure that my account is updated accordingly.

Invoice Number: credacted by forum admin/moderator to remove PII]

Date of issue December 27, 2024

Date paid January 9, 2025 (For 3 Seats)

Note: Attached Invoice and Receipt for reference

Thank you for your help, and I look forward to your response.

Hi ​@E Sabari Nathan, Thanks for getting in touch!

 

Thanks for taking the time to post on our forum and provide details. I've created a new post for you and removed those personal information, like those email addresses, for your privacy.

 

I noticed you've already opened a support ticket, which is perfect!  Our support team will be reaching out to you soon.  We appreciate your patience while you wait for their reply.

 

Thanks again for reaching out to us.

Thanks for reaching.

This is highly emergency for my team members .

Please do you asap 

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