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Windows Desktop app does't working correctly

T

image

Hi! Please help with app issue. Can’t see left side menu. And can work only in Drafts.
Somehow I’m managed to see this menu on browser version, but after I reinstall aplication, delete browser cookies etc, it also goes to
Also have isues with downloading projects
.
Any suggestions?

Best answer by dvaliao

Hey @teddy_v8, sorry to hear you’re having trouble!

Have you tried clearing your desktop app’s cache?

Here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again
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2 replies

dvaliao
Figmate
  • dvaliao
  • Community Support
  • 4603 replies
  • Answer
  • April 24, 2023

Hey @teddy_v8, sorry to hear you’re having trouble!

Have you tried clearing your desktop app’s cache?

Here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again
Celine_D
1 person likes this
  • Celine_D
    Celine_D
A
  • Anonymous
  • 0 replies
  • May 24, 2023

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