Is there anyone working at FIGMA? It's impossible to contact the support and sales teams!

Hey there!
Thank you for reaching out to the community. I saw in our back end that our support team replied to your ticket 20 February. Can you please check your inbox and spam folder? For your reference, your ticket number is: 924294
(We’ve replied you to via this address email, can you confirm if your right address mail is: ixxxxxxxxs@sxxxxxxxxh.com - I’ve blurred a part of your email address to protect your data here). Thank you!

I’m having the same issue. The sales phone extension “#2” says invalid option, 1, 3, and 0 all push callers to message.

I have checked my spam, however to be fair it’s only been 24 hours since I sent a support ticket.

Your support team has been absolutely amazing while I was working at PowerSchool, but I was part of the “restructure” and now need help as a small individual designer.

Hey @CJ.Josephs ,
Sorry to hear you are having trouble. I saw in our backend that our support team replied to your inquiries. (As a reminder, your ticket number is 936029). Thank you!

Thanks Celine! As usual, support did a great job getting it sorted out through the support system. It would still be helpful if you could pass along the phone system problems through your channels as well.

Thank, I will share your feedback to the team!
About the phone system, for your information, currently, we do not offer phone support at the moment, but we are more than happy to answer any questions you have on your ticket by filling the form. or by replying directly to your current ticket.

Same boat here. Been trying to reach out sales using the Contact Sales form for 3 weeks… Not a single response or acknowledgements.

Hey @Michael27, sorry to hear this!

Our teams were experiencing higher volume than normal over the past couple of weeks. We’ve found your Figma account associated with your forum profile. May we ask what you’re hoping to connect with Sales for?

Once we have more details, we can manually escalate your request on your behalf!

Currently, our contractors are using Figma for a project and we would like our own licenses to access and update the design artifacts they’ll pass down to us after the project is complete.

We only have a couple of weeks left before our procurement window closes this Fiscal Year and it will help if Figma Sales can reach back to us ASAP.

Hii @dvaliao,
I tried to contact your sales team and support team but no one is replying.
can you help me!
I have pro account and I add one unused Figma design seat by mistakenly. And now for that unused Figma design seat showing monthly plan. And this extra seat no one is using. I want remove this. How can I remove this?

Hii @Celine_Figma ,
I tried to contact your sales team and support team but no one is replying.
can you help me!
I have pro account and I add one unused Figma design seat by mistakenly. And now for that unused Figma design seat showing monthly plan. And this extra seat no one is using. I want remove this. How can I remove this?

Hey @Aakash_Kartaskar ,
Thanks for reaching out to us! I saw on our backend that you have filled out a ticket yesterday. Our team has replied to you, please check your inbox.

For your information, our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay. Thank you for your understanding!

Hi @Celine_Figma
I’m having the same problem I filled out the form for sales more than 2 weeks ago but didn’t receive any mail, I also checked my spam.

Hey @Maya_Shaked ,
Sorry for the late reply. Can you please share (via DM) which email address have you used to reach out via the Sales form? We can escalate internally. Thank you

Hi Celine,

I don’t see how I can send you a DM

Hey @Maya_Shaked ,
I saw your message via my DM, thanks for the information. I’ve escalated internally and the sales team sent you a message with the email address you shared with me. Please check your inbox, thank you!

Hi there,

I’ve been overcharged on my last bill for my Figma account, I have submitted multiple requests through the website and through the Figma support email and days have passed with no response. A really bad experience so far.

Is there someone I can reach out to directly?

Thanks

Hey @Kate_Maguire ,
Thanks for reaching out to us. Apologise for the delay in our response!
We’ve been facing a backlog, and our support team has been working really hard to get to everyone.

I saw on our backend that the support team replied you, please check your inbox.

(I’ve gone ahead and closed the topic here as all cases has been solved. For others in the community, please start a new thread. 🙂 )