Skip to main content
Solved

Missing images

Peter_Carleton

I’ve had to move some Figma files from one account to another. I did this by downloading the files to my desktop and uploading them to the other account.

This has broken a lot of the images. For example, there are lots of profile images placed in circles. The circles are still there but there is no bitmap within them anymore.

Is there a way I can export and import to avoid this happening? I’ve manually replaced the images in one file but there are too many files to make this a viable solution.

Any help much appreciated.

Thanks

Screenshot-2021-05-28-at-16.37.17

Best answer by Peter_Carleton

I re-exported the files again and all the images were fixed in the next export.

View original
This topic has been closed for comments

9 replies

tank666
  • tank666
  • 4858 replies
  • May 28, 2021

Did you save as a .fig file? Perhaps this is a bug that should be reported to support.

And why you are not satisfied with the file transfer via the “Share” menu?

UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank666
Peter_Carleton

Sharing the files with other users doesn’t transfer them from one account to another.

I need to move all our files from one account to another.

The only way I know to do this is to download the .fig files and upload to the other account.

When I do this the images are missing.

tank666
  • tank666
  • 4858 replies
  • June 2, 2021

https://help.figma.com/hc/en-us/articles/360038512093-Transfer-ownership-of-files-or-projects

UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank666
Peter_Carleton

"When you transfer ownership of a file, Figma will not:

  • Move the file to a different location."
tank666
  • tank666
  • 4858 replies
  • June 2, 2021

If you are planning on deleting your Figma account, we recommend moving any files in your drafts to a team project. You can then transfer ownership of that team or project to another Figma user.

UX/UI designer. Figma expert. Creator and developer of plugins and widgets for Figma and FigJam. Check out my resources in Figma Community: figma.com/@tank666
Support1
  • Support1
  • 1 reply
  • June 23, 2021

I’m having the same issue, my company is merging with another and our figma account
will be gone. The solution is NOT a solution…

Peter_Carleton

I re-exported the files again and all the images were fixed in the next export.

Aurelio_Arantes

Figma is still losing images. After waiting for 10 minutes, the images are not back.

dvaliao
Figmate
  • dvaliao
  • Community Support
  • 4603 replies
  • March 31, 2023

Hey @Aurelio_Arantes,

Are your images missing after moving your Figma files from one account to another like the others above?

If so, and re-exporting the files doesn’t help, please reach out to the support team directly via this form for help:
https://help.figma.com/hc/en-us/requests/new

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings