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Show/hide UI shortcut is different to displayed


Estelle_Burnichon

Hi.
Show / Hide UI shortcut isn’t working.

Context: I’m on Mac OS Big Sur 11.6.7, Figma app with the last update. I’ve already restarted my computer and app.

I’m sorry for this common question, I’ve looked for similar topics but nothing worked so far.
I’ve tried a lot of possible shortcuts for “show/hide UI” (considering I have an azerty french keyboard) and it just won’t work.

command + . command + \ command + '

I don’t get it, because currently the right shortcut seems to be command + . but it doesn’t work.

However, when I click on “Show / Hide UI” in the menu or when I right click + select Show / Hide UI, it works.

Can somebody help?
Thank you 🙂

Best answer by Celine_D

Hi everyone,

To give you an update, these layouts have been updated and should work on your end now:

  • French AZERTY
  • UK Mac
  • Swedish
  • Spanish
  • Spanish LATAM
  • German

The engineering team is still working on others.

If you are still seeing issues, please follow these steps:

  1. Restart the app / Refresh
  2. Make sure you have the right layout selected via the help menu
    image

Thank you for your patience while the engineering team is working on it!

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32 replies

Farhad_Majidi

Hey @Estelle_Burnichon the same thing happened to me and I found out that I have an alternative \ (back slash key) on my keyboard. Since you’re using a azerty keyboard, I could suggest you see where \ (back slash key) key would be placed on a qwerty keyboard. For me it’s located just left side of my Enter key.


Estelle_Burnichon

Thank you so much, I thought I was going crazy!
I didn’t know about this key, and it worked 🙌

So command + even though my menu showscommand + .` (and thank you for the clarification on the location of the key on my keyboard, it helped a lot).

Have a good day!


Farhad_Majidi

Genuinely glad I could help 🙂


Nicke_Manarin1

On Windows, Ctrl + \ is the shortcut and it doesn’t work.


Nicke_Manarin1

Normal QWERTY keyboard btw.


Ilya_Sizov

Same here. Windows, Ctrl + \ isn’t working though Ctrl + Alt + \ is working just fine


Ilya_Sizov

I’ve figured out that the problem was a conflicting 1Password shortcut and 1Password running in the background. So, for anyone experiencing the same issue while using the standard English layout checking the conflicting shortcuts of background apps is my recommendation.


Santiago7

Hi! I’m from Argentina and I work with a spanish keyboard. For me it worked with “ctrl + .”


Jose_Manuel_Serna

On Spanish keyboards is ’ Cmd + . ’


Guillaume_BRACHON

On French AZERTY keyboard (macOS Sonoma), it works when you press the ’ < ’ key.
It looks like the behaviour is not the same depending on the version of macOS.


Hi Figma team!

The show/hide UI keyboard shortcut was “§” for me until a recent update (I think on Friday 8th March last week)

This no longer works for me, but the shortcut is still displayed as “§” in all menus

The shortcut is now “Command + .”, which I found when searching for this shortcut on here. Is there any way that I can make my show/hide UI shortcut be “§” again, as the interface tells me it is?

Thank you,
Morgana


show/hide ui shortcut § is not working for me as well. HAs this now been changed then to “Command + .”
?


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • March 18, 2024

Hi there!
Sorry for the trouble about this issue with the Show/hide UI shortcut.

To take a closer look here:

  • Does the issue happen in all browsers and the desktop app?
  • Can you please confirm your device type and OS version?
  • Can you confirm which keyboard layout you are using in Figma?
    To do this you can go to Help > Keyboard Shortcuts> Layout tab

    The shortcut to show/hide the UI is slightly different for certain keyboard layouts and you can verify what the expected shortcut is for your layout in the “View” tab.

You can also see a list of shortcuts sorted by keyboard layout in this article:
Remapped shortcuts

If your keyboard layout seems to have (§) mapped to Show/Hide UI and the shortcut is still not working except with the "Command + ", please let us know!
Please verify first that your keyboard layout in Figma and your system keyboard are setting with the same country.


Pablo_Marfa

Hi, I just downloaded the latest update of the app and the Show/Hide UI shortcut is not working anymore.

I’m working on a 2019 Macbook Pro 16’ (Intel) with MacOS Sonoma.

My keyboard is set to Spanish, and although the shortcut is indicated as the usual key, it doesn’t respond when I press it. The key functions normally in any other environment, and I’ve tried hitting it by using the accessibility keyboard onscreen without any results.

Anyone is experiencing the same issue? Could someone help me?


Kasper_Borgbjerg

In the settings panel is still set to the same hotkey as previous versions. However, at least with a Norwegian keyboard, the hotkey does not work.

version 116.17.11 Apple Silicon


Benny_Stuhler

For the german keyboard it says that you should press this key “^” but it actually is the chevron key “<” that you need to press. Pretty confusing.


Hugues_Peeters

It’ is still documented as “@” for Azerty in the application Help. But indeed, the “<” key seems to work. And in the “View” menu it is hinted that it should be the “2” key, but it does not work…


Maxym_Renault

Hello, I’m using a macbook pro 2022 so the Hide/Show UI shortcut is @, I’m experiencing the same problem


Pablo_Marfa

Which keyboard language are you using? Did this happen after installing the latest update? Its making me mad! I’ve really been trying and can’t find a way to solve it!


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • March 19, 2024

Hey both,
Thanks for the details!
Our team is investigating a recent increase in reports of issues with this shortcut in the desktop app for users using MacOS Sonoma.

Additionally, kindly ensure that both your desktop operating system and Figma application are up to date with the latest versions. Please let us know which version you are currently using.
@Benny_Stuhler @Kasper_Borgbjerg Can you confirm which device type (and OS Version if you are on Mac) are you using? You can find it by clicking in your menu in the top left the apple logo > About this Mac > A window will pop up

Here below, the macOS is Sonoma 14.3.1:

Is it happening in browser, desktop app or both?

Also, one more question to @Kasper_Borgbjerg : does the key “Command +” works on your end as others said previously?

This will help us to have more additional contexts to our open bug report (if it only affects MacOS Sonoma or not). And, we will let you know once we have any updates.

In the meantime, as a workaround you can try using the “<>” keys to show/hide the UI.

Thank you for your patience while the team investigates further!


Hi Celine,

This happens for me in all browsers and the desktop app
My device is a 16 inch 2023 Apple M2 Pro running Mac OS Sonoma Version 14.3.1 (23D60)
I am using a detected UK MacBook Keyboard, which is correct as my MacBook is a UK MacBook with UK keyboard layout

The shortcuts display tells me that the show/hide UI shortcut is “§”, which worked until last Friday

The actual keyboard shortcut Is “command + .”


Kasper_Borgbjerg

Apple M1 Pro
Sonoma 14.2.1

the “<>” works as well as “Cmd .”
again I have a Norwegian keyboard


Celine_D
Figmate
  • Community Support
  • 3381 replies
  • March 19, 2024

Thanks for all the details, I add in our bug report!
@Kasper_Borgbjerg is it happening only in your desktop app, browser or both?


Maxym_Renault

I’m using the built-in AZERTY keyboard of the macbook


JonathanR

Same problem here with a French AZERTY keyboard layout.
It still appears in essential shortcuts though

Capture d’écran 2024-03-20 à 08.37.20


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