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CTRL Z is not working on Figma

  • February 19, 2024
  • 5 replies
  • 4182 views

Hi, does anyone know why ctrl Z isnt working on my Figma app? I cant undo

Best answer by MrP

I was able to resolve this issue: cleared browser history, cache and cookies.

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5 replies

Celine_D
Figmate
  • Community Support
  • 3404 replies
  • February 20, 2024

Hey @Bella_Thomas ,
Thanks for reaching out to the community! Can you please confirm that you have the correct keyboard layout set for you device? You can change this in Figma as follows: Select Keyboard Layout

Please try changing this layout to your country if not already set, with the same keyboard language in your device (your system keyboard) to match it.

In your file, go to the main menu by clicking the Figma logo in the top-right hand corner > select “Preferences” > Change Keyboard layout to U.S. QWERTY or any other layout that you preferred.

On Figma:

On Mac:

If this doesn’t help, feel free to reach out directly to the support team, so they can investigate further: here

Hope this helps!


  • 3 replies
  • March 18, 2024

This solution didn’t work for me. How can I trouble shoot this?


dvaliao
Figmate
  • Community Support
  • 4654 replies
  • March 18, 2024

Hey @MrP, sorry to hear that confirming your keyboard layout didn’t help!

This sounds like it’s related to a bug that our team is currently investigating. Can you please fill out a bug report here? https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account email, so we can get more details and work on a fix.


  • 3 replies
  • Answer
  • March 18, 2024

I was able to resolve this issue: cleared browser history, cache and cookies.


dvaliao
Figmate
  • Community Support
  • 4654 replies
  • March 18, 2024

Glad to hear that, @MrP!

Please do let us know if you run into any further issues.


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