We are a team of 4 full paid seats and there is an extra $15 is taking from the card one day before monthly payment.
Solved
Payment Issue
Best answer by Celine_
Hey @abhijith ,
Welcome to the community! Our support team replied to you. Please check your inbox, for your reference, the ticket number is 1006930.
If you’d like to prevent additional charges in the future, you can easily do that by setting your user type to ‘Viewer-Restricted’ as default. This setting will require Admin approval for a user to be upgraded to a paid seat. Our Help Center article provides step-by-step instructions on how to change the setting. Hope this helps!
I’ve gone ahead and closed the topic here 🙂
This topic has been closed for comments
Hey @abhijith ,
Welcome to the community! Our support team replied to you. Please check your inbox, for your reference, the ticket number is 1006930.
If you’d like to prevent additional charges in the future, you can easily do that by setting your user type to ‘Viewer-Restricted’ as default. This setting will require Admin approval for a user to be upgraded to a paid seat. Our Help Center article provides step-by-step instructions on how to change the setting. Hope this helps!
I’ve gone ahead and closed the topic here 🙂
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