I chose for monthly subscription of 15$ , but Figma deducted 45 dollars from my credit card. Please help.
Hey @HARSH_PARMAR, thank you for reaching out!
This usually happens because there are added seats outside the original annual agreement.
If you add new paid seats to your team during an annual subscription, Figma will charge you a separate monthly subscription for those seats.
- When you begin or renew an annual subscription, you purchase a set number of paid seats for the year.
- When you add extra paid seats throughout your annual subscription term, we’ll charge you a monthly subscription for just those seats. This helps you manage the cost of Figma if you have a portion of users who only need to pay for Figma for a short time.
You can find more information in our Help Center article: Manage billing on the Professional plan
I’ve seen you’ve created a support ticket (#1089923) 30mins ago, I am unable to assist with billing issues on the Forum for security and privacy reasons, so I am leaving this for the support team to resolve.
Our team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.
Appreciate your patience in the meantime!