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Windows - issue with the system theme

Tascha

Not sure if it’s the same issue here but since today I’m having the same issue; I’ve had the theme set to “system theme” and started it up today with all white theme but a dark top menu bar (and accordingly dark menus; see screenshot:

Figma_V88UzwyBe1

I’ve tried clearing the cache and also switching between the dark, light and system theme with closing and opening the app in-between to no avail.

Also, what I found was that since today I belive the tabs look different for me I believe? This is how they looked before (here in dark mode):
ImageGlass_CrXtV84CGy

So might be connected in this case; some form of update breaking this? 🤔

Best answer by Tascha

Quick update if anyone is following this / has had the same issue;
Support told me the following:

"To confirm, are the tabs now black for you, like in this screenshot?

This is what is is expected to look like now, and changing between the Light and Dark theme will actually not change this, it will always remain black in this UI.

Changing between the light and dark theme will just change left and right hand panels, and the canvas background in new files as detailed here: Change themes in Figma

The original issue you reported in the forum was in fact a bug (when you saw the light colored tabs). Seeing the black tabs is expected."

and furthermore

" To clarify further - the light tabs are actually part of the new UI, named Ui3: Navigating UI3: Figma’s new UI

The bug was that the Ui3 tabs had been displaying in the desktop app for users (whether they were in the beta or not), when they should not have been."

Thanks for clarification 👍 …Looking forward to UI3 now tho 😅

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8 replies

ksn
Figmate
  • ksn
  • Community Support
  • 1762 replies
  • July 9, 2024

Hey @Tascha – I split your message away from the original topic that you commented on, because it could be a separate issue. I’m going to file a bug ticket to have it looked at – can you give me some details?

Do you recall the exact date that you noticed this? You haven’t noticed any other changes that are similar in different apps, right?

What version of Windows are you currently running?

If you can, could you try installing the beta app and seeing if the theme issue travels to there? See here: https://help.figma.com/hc/en-us/articles/5601429983767-Guide-to-the-Figma-desktop-app#Download_the_beta_version

Tascha
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  • Tascha
    Tascha
Tascha
  • Tascha
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  • 33 replies
  • July 9, 2024

Hi @ksn ;

  • it started just today (so 09.07.2024); together with the new tabs that I noticed
  • using windows 10 Version 10.0.19045 Build 19045
  • installed the beta version - happens there too 😥 (also tried switching the themes, and restarting the app)
ksn
Figmate
  • ksn
  • Community Support
  • 1762 replies
  • July 9, 2024

ack - okay! I’ll get a bug ticket going, and will update you when I get more info.

Tascha
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  • Tascha
    Tascha
ksn
Figmate
  • ksn
  • Community Support
  • 1762 replies
  • July 10, 2024

@Tascha update: this isn’t just you. It’s being investigated now – I think a fix should be going out soon.

Tascha
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  • Tascha
    Tascha
Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • 2187 replies
  • July 19, 2024

Hey @Tascha, I am taking over this case for @ksn.

I’ve checked internally and this seems to be fixed now. Could you please check if you’re still experiencing this issue? I’d recommend to Force-quit the Figma Desktop app and restart it.

Tascha
  • Tascha
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  • Active Member
  • 33 replies
  • July 19, 2024

Hi @Gayani_S - it’s still present on my desktop version sadly.
I killed Figma with the task manager and opened again but it’s the same as before.

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • 2187 replies
  • July 29, 2024

Hey @Tascha, apologies for the delayed response!

I’ve just created a support ticket on your behalf. Your ticket number is #1078755, for reference. Someone from support should be in touch with your soon. Our team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Appreciate your patience in the meantime!

Tascha
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  • Tascha
    Tascha
Tascha
  • Tascha
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  • 33 replies
  • Answer
  • August 6, 2024

Quick update if anyone is following this / has had the same issue;
Support told me the following:

"To confirm, are the tabs now black for you, like in this screenshot?

This is what is is expected to look like now, and changing between the Light and Dark theme will actually not change this, it will always remain black in this UI.

Changing between the light and dark theme will just change left and right hand panels, and the canvas background in new files as detailed here: Change themes in Figma

The original issue you reported in the forum was in fact a bug (when you saw the light colored tabs). Seeing the black tabs is expected."

and furthermore

" To clarify further - the light tabs are actually part of the new UI, named Ui3: Navigating UI3: Figma’s new UI

The bug was that the Ui3 tabs had been displaying in the desktop app for users (whether they were in the beta or not), when they should not have been."

Thanks for clarification 👍 …Looking forward to UI3 now tho 😅

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