When I click "continue" button on the "Open this link? popup", the popup does not close

Sang_Woo_Lee · October 9, 2023, 4:59pm

Hello

“Open this link?” When I click “continue” button on the popup, the popup does not close.

I was aware of the email exposure warning, but it seems strange that it doesn’t work.

Because of this, I can’t do my existing work. Sorry, but please check quickly.

Ryan_52 · October 9, 2023, 7:33pm

Hi @Sang_Woo_Lee do you see this same issue on other supported browsers? Maybe try clearing your cache to see if that helps.

Sang_Woo_Lee · October 10, 2023, 1:52am

@Ryan_52 Hello
I tried it in two places.

Desktop app (MacBook)
chrome

For reference, my computer is M1 Macbook Pro 2021.
Even if I cleared the cache, the same thing happened.

Thanks

Sang_Woo_Lee · October 10, 2023, 7:31am

Oh, I don’t know why, but this issue is now resolved.

@Ryan_52 Thank you for checking with me.

Reky_Bongso · October 10, 2023, 7:53am

Hi! I also facing the same issue today. Clicking continue on the popup will not do anything. Clearing the cache also won’t work. Only by using a different email I can bypass the popup.

Here is the attachment from the console if I click continue.

Mohammed_Sami · October 16, 2023, 1:17pm

Has anyone found a solution to this?

Ryan_52 · October 20, 2023, 8:04pm

Hi everyone, I’ve tested this flow from my end here but was unable to reproduce this issue. Clicking continue allow you to proceed. Can you try clearing cache or try from another browser and also seeing if connecting from a mobile hotspot or another network helps?

dan72 · October 20, 2023, 10:26pm

I’m in the same situation now， How should I handle this

Mikey_Saugstad · November 7, 2023, 6:48pm

Getting the same issue. Same error message that dan72 posted. Getting this on both Chrome and Safari on Mac. Clearing cache didn’t help.

Jill_Peterson · November 14, 2023, 11:53pm

Same problem and error as reported by dan72 for me, across 4 different browsers (Chrome, Safari, Firefox, and Edge on Mac) and cleared cache/cookies/history from all time. I tried a separate device that had never been to Figma or logged in before. I further attempted from my phone on cellular network and there too it’s the same thing (Continue button doesn’t work, but I didn’t check console in mobile to validate that it’s the same 403 error accessing /api/files/create_starter_team_file_role like it is in desktop browsers).

Pushing “Cancel” then navigating back to the file shows the same modal warning window as following a link from a notification email letting me know someone mentioned me.

Only one file of four that have been shared with me has this problem. Could be a coincidence, but it’s also the only one I’ve been mentioned in. Also have a free/not-verified account in an education team–I’m just viewing files.

ETA: Had the file owner re-share and now I can open the file (without needing to click Continue).